Service Desk Team Lead

We are seeking an experienced IT Service Desk Team Lead to join our team at FPSG Connect. In this role, you will be responsible for leading a team of 4 IT professionals, providing coaching, mentoring, and performance feedback to support their professional development and success. As an escalation point for complex IT Support queries, you will be the go-to...

Lyon Tech is a managed IT services provider to the creative sector, serving over 5000 users and 100+ companies in London.We are seeking an experienced IT Service Desk Team Lead to join our team, providing exceptional customer service and leadership to our clients across the UK and internationally.This role combines leadership with technical skills, requiring...

A highly successful and rapidly growing tech business in Kingston, Surrey seeks an experienced IT Service Desk Lead to join their Infrastructure team. Reporting to the Head of IT, this pivotal role will have full ownership of the Service Desk function as you drive process improvement.This challenging opportunity requires a proactive, efficient and mature...

This role is a great opportunity for an experienced IT Service Desk Operations Lead to join our team in SE Grand Rapids, MI. As a senior leader, you will be responsible for leading a team of technical service desk engineers to deliver high-quality service and support to clients.Key Performance Indicators:Improve service desk metrics that drive results.Foster...

Hartpury University and Hartpury College offer a unique blend of specialist education and world-class facilities.With a strong focus on teaching quality, the University is top 10 in the UK and boasts 97% graduate employability. The College is rated Ofsted Outstanding in all areas.About the RoleWe are seeking an experienced IT Support Manager to lead our...

We are seeking an experienced IT Service Delivery Team Lead to join our team in London. As a key member of our IT service desk, you will be responsible for leading and empowering a team of IT service desk analysts to deliver outstanding IT support to our diverse range of brands.Key Responsibilities:Lead, mentor, and develop a team of IT service desk analysts...

This is a senior leadership role that requires a talented people-orientated professional to lead a team of technical service desk engineers. The successful candidate will have experience of building cohesive teams, inspiring and motivating engineers at different levels, and improving service desk metrics.Key Responsibilities:Lead the London based team and...

Key ResponsibilitiesLeadership and Development: Train, lead, mentor, and motivate Tier 1 and 2 engineers to deliver outstanding customer service, providing regular feedback for continuous improvement.Performance Management: Track individual and team performance, conducting monthly 1:1 meetings and Quarterly Development Reviews to identify areas for...

A highly skilled and experienced Service Desk Lead is required to join the ASHDOWN GROUP Infrastructure team in Kingston, Surrey.Key Responsibilities:Raise the bar for front-line service desk operations, ensuring a proactive, efficient, and mature service to the organisation adhering to SLAs.Owning Manage Engine Service Desk Plus (SDP) and championing ITIL...

Job Title: IT Service Desk LeadCompany: Montu UKJob Summary:We are seeking an experienced IT Service Desk Lead to join our team at Montu UK. As a key member of our IT department, you will be responsible for managing and providing technical support to end-users within the organisation.Key Responsibilities:Technical Support: Provide Level 1 and 2 technical...

We are seeking a highly organised and customer-centric Service Desk Lead to join our Infrastructure team.This exciting opportunity involves managing the front-line service desk function, providing a proactive and efficient service to the organisation.Key responsibilities include:Ensuring the service desk function operates to agreed SLAs, using tools such as...

Key ResponsibilitiesProvide hands-on first line support for desktop PCs, mobile devices, and cloud solutions.Drive service desk efficiency, developing KPIs associated with call handling.Develop and manage team schedules, ensuring consistent service delivery.The successful candidate will have experience in MS Windows Desktop Support, Active Directory, and...

A senior-level Service Desk Team Lead is required to support a busy IT environment. The ideal candidate will have prior experience in managing a service desk team and be qualified in IT service management (ITIL). They should also possess knowledge of various technologies including Office 365, Azure, Endpoint Manager, Networking, Telephony, and...

Job SummaryWe are seeking an experienced Service Desk Manager to oversee the day-to-day activities of our service desk operations, ensuring users and clients receive top-notch support. The ideal candidate will have a strong track record of improving operational performance, managing teams, and driving business growth.

About the Job:We are currently looking for a highly motivated and customer-focused individual to join our team as a Front Desk Team Lead. In this role, you will be responsible for leading the Front Office team and ensuring that every guest has a memorable stay at our hotel.Key Responsibilities:Supervise and train Front Office staff.Monitor and maintain high...

Job SummaryCareers Plus has an excellent opportunity for a Technical Support Manager to join our team. As a Service Desk Coordinator, your duties will include performing initial reviews, assessing the urgency of each issue, and directing tickets to the appropriate team or engineer for resolution.This role is ideal for someone who enjoys working in a...

The Trade Desk is seeking a highly skilled Controller for Trade Desk EMEA to lead our accounting team in the UK GL Accounting department. As a controller, you will be responsible for developing and implementing financial policies and procedures to ensure accurate and timely financial reporting.ResponsibilitiesThis role involves:Developing and implementing...

Lead Hedging Desk Team Member:About the Role: As a key member of the Peninsula Group's Hedging Desk Team, you will be responsible for managing price risk across all operations in the area. This role requires strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities.Key Responsibilities:Develop and implement...

OverviewEutopia Solutions is a leading provider of innovative solutions in Andover, Hampshire. We are currently seeking a highly skilled Service Desk Team Lead to join our team.The successful candidate will be responsible for overseeing the daily operations of the Service Desk team and ensuring that service levels are exceeded in accordance with the ITIL...

Job Description:Red King Resourcing is seeking an experienced IT Service Desk Team Lead to join our team. This role requires strong technical expertise and leadership skills to ensure the smooth operation of our IT Helpdesk services.