Experienced Service Desk Team Lead for Enterprise Solutions

1 day ago


London, Greater London, United Kingdom DCS Recruitment Limited Full time

A senior-level Service Desk Team Lead is required to support a busy IT environment.

The ideal candidate will have prior experience in managing a service desk team and be qualified in IT service management (ITIL). They should also possess knowledge of various technologies including Office 365, Azure, Endpoint Manager, Networking, Telephony, and Connectivity.

Key responsibilities include guiding the service desk team on process-related and technical queries, ensuring high-quality service delivery, and developing strategies for continuous improvement in client relations and support processes.

We estimate that this role can offer a salary in the range of £45,000 - £55,000 per annum based on market rates and location.



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