Service Desk Specialist
1 week ago
Service Desk Specialist
Fitch Solutions is seeking a skilled Service Desk Specialist to join our London-based team.
The Service Desk is a fast-paced environment that provides IT support to over 5,500 users globally.
Key Responsibilities:
- Provide high-quality support by answering calls and tickets directed to the Global Service Desk
- Respond to and resolve requests within the specified time frame as logged in the ticketing system
- Work with colleagues to increase knowledge across the Global Service Desk team
- Develop technical knowledge to improve ability to resolve requests
- Ensure users are kept informed of progress throughout the lifetime of their calls through regular updates
Requirements:
- Experience supporting Microsoft products such as Windows 10 and Office 2019/365
- Experience with supporting laptops/MFD and video conferencing equipment
- At least 2 years experience in a fast-paced Service Desk environment
- Excellent communication skills, both verbal and written
What We Offer:
- Exceptional opportunities for growth and development
- A high-achieving and diverse team
- Excellent exposure to the latest technology
This is a 6-month FTC role, on-site in London, 5 days per week.
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