Service Desk Specialist

1 week ago


London, Greater London, United Kingdom Fitch Solutions Full time

Service Desk Specialist

Fitch Solutions is seeking a skilled Service Desk Specialist to join our London-based team.

The Service Desk is a fast-paced environment that provides IT support to over 5,500 users globally.

Key Responsibilities:

  • Provide high-quality support by answering calls and tickets directed to the Global Service Desk
  • Respond to and resolve requests within the specified time frame as logged in the ticketing system
  • Work with colleagues to increase knowledge across the Global Service Desk team
  • Develop technical knowledge to improve ability to resolve requests
  • Ensure users are kept informed of progress throughout the lifetime of their calls through regular updates

Requirements:

  • Experience supporting Microsoft products such as Windows 10 and Office 2019/365
  • Experience with supporting laptops/MFD and video conferencing equipment
  • At least 2 years experience in a fast-paced Service Desk environment
  • Excellent communication skills, both verbal and written

What We Offer:

  • Exceptional opportunities for growth and development
  • A high-achieving and diverse team
  • Excellent exposure to the latest technology

This is a 6-month FTC role, on-site in London, 5 days per week.



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