Front Desk Team Lead

2 weeks ago


London, Greater London, United Kingdom AccorHotel Full time
About the Job:

We are currently looking for a highly motivated and customer-focused individual to join our team as a Front Desk Team Lead. In this role, you will be responsible for leading the Front Office team and ensuring that every guest has a memorable stay at our hotel.

Key Responsibilities:
  • Supervise and train Front Office staff.
  • Monitor and maintain high standards of customer service.
  • Coordinate front desk operations, including checking guests in and out.
  • Manage and resolve guest complaints and issues promptly.
  • Develop and implement strategies to improve customer satisfaction.
  • Maintain accurate records of guest arrivals and departures.

Salary Range:
$50,000 - $65,000 per year, depending on experience.

Benefits:

As a valued member of our team, you will enjoy a range of benefits, including competitive salaries, opportunities for professional growth and development, and a dynamic work environment. We are committed to delivering exceptional customer experiences and making our guests feel valued and respected.

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