Front Desk Supervisor Lead

1 week ago


London, Greater London, United Kingdom Marriott International Full time

About Us

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We are Marriott International, a global hospitality company with a portfolio of brands including JW Marriott and Marriott Hotels.

Our hotel, Grosvenor House, located in the heart of London's Mayfair, offers luxurious accommodations, fine dining, and unparalleled service.

As a Front Desk Manager at our property, you will lead a team of associates to deliver exceptional guest experiences while driving financial performance.

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Your Role

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This is a leadership position that requires a seasoned professional with expertise in front desk operations, customer service, and team management.

You will be responsible for overseeing the front desk team, managing day-to-day operations, and ensuring seamless guest arrivals and departures.

The ideal candidate will possess excellent communication and technical skills, with a proven track record of success in a front office or similar environment.

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Key Responsibilities

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  • Front Desk Operations: Manage the front desk team to deliver exceptional guest service, drive revenue growth, and maintain high levels of associate satisfaction.">
  • Team Leadership: Develop and implement strategies to enhance team performance, motivate associates, and foster a positive work environment.">
  • Guest Satisfaction: Monitor and improve guest satisfaction metrics through effective communication, problem-solving, and conflict resolution.">
  • Financial Performance: Analyze and optimize front desk operations to maximize revenue growth and minimize expenses.">
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Requirements

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  • Experience: Minimum 2 years' experience in a front office or similar environment.">
  • Education: Bachelor's degree in hospitality, business, or a related field.">
  • Certifications: Hotel management certification desirable.">
  • Skills: Excellent communication, leadership, and problem-solving skills.">
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What We Offer

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  • Competitive Salary: Estimated salary: £45,000 - £55,000 per annum based on location and experience.">
  • Professional Development Opportunities: Enhance your skills and knowledge through our comprehensive training and development program.">
  • Bonuses and Incentives: Earn bonuses and incentives based on individual and team performance.">
  • Wellness Programs: Support your physical and mental wellbeing through our wellbeing programs.">
  • Employee Discounts: Enjoy discounts on hotel stays, dining, and other services.">
  • Award-Winning Culture: Join a culture that values teamwork, innovation, and excellence.">

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