Front Desk Supervisor Role

3 days ago


London, Greater London, United Kingdom Pan Pacific London Full time
Job Title:

Front Desk Supervisor

About the Role:

We are seeking a highly skilled and experienced Front Desk Supervisor to join our Reception team at Pan Pacific London. As a key member of our front office staff, you will be responsible for delivering exceptional experiences for our guests.

The successful candidate will possess excellent communication skills, be able to work under pressure, and have a passion for providing outstanding service. You will be responsible for supervising and coaching the team, managing performance, and ensuring seamless guest interactions.

Responsibilities:
  • Supervise, coach, and develop the team, including managing performance as needed.
  • Possess good judgment and be able to act autonomously when dealing with guest issues.
  • Act with integrity when handling confidential information or situations related to guests or the company.
  • Anticipate guest needs and go above and beyond to deliver memorable experiences.
  • Be the first point of contact for guests, delivering exceptional service and creating lasting impressions.
Benefits:

We offer a comprehensive benefits package, including access to mental health first aiders, celebratory birthday leave, cycle-to-work schemes, referral incentives, seasonal ticket loans, enhanced maternity and paternity policies, eye care vouchers, social and employee wellness activities, employee assistance programs, hotel-wide social events, flexible work arrangements, dry cleaning services, reward and recognition programs, guest experience initiatives, food and beverage discounts, spa treatment perks, diversity and inclusion focus, friends and family rates, complimentary meals, study and volunteer days, and progression opportunities within the company.

Requirements:

To be considered for this role, you must be eligible to live and work in the UK without restrictions. Documented evidence of eligibility will be required from all candidates.

Estimated Salary:

£35,000 - £45,000 per annum, depending on experience.



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