Front Desk Supervisor

1 day ago


London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time
About the Role

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Hilton Worldwide, Inc. in London. This exciting opportunity will allow you to utilize your expertise in Front Office management and develop your career with a world-renowned hospitality company.

Key Responsibilities
  • To supervise and coordinate the activities of front desk staff, ensuring efficient and effective service delivery.
  • To manage guest complaints and issues, using active listening skills and empathy to resolve problems.
  • To maintain accurate records and reports, using data analysis to identify trends and areas for improvement.

Requirements
  • A minimum of 1 year's experience in a similar role within the hotel industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple deadlines.
  • A passion for delivering exceptional guest experiences and driving business growth.

Benefits
  • A competitive salary of £30,000 - £40,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, pension scheme, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • The chance to work with a dynamic and global hospitality brand, with opportunities to travel and work abroad.

Estimated Salary: £37,500 per annum
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