Front Desk Supervisor

3 days ago


London, Greater London, United Kingdom Melia White House Full time

About the Opportunity

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This is an exciting opportunity to join the Meliá White House Hotel NW1 3UP team as a Front Desk Supervisor. Located next to Regent's Park, our hotel offers a modern and elegantly refurbished atmosphere, with exceptional access to world-renowned shopping streets.

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Role Overview

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We are seeking a highly skilled and motivated individual to supervise our reception team, ensuring all staff members carry out their duties to the required standards. As a Front Desk Supervisor, you will be responsible for observing and enforcing security, health, and safety regulations, supervising staff on duty, and addressing special requests from regular guests and VIPs.

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Responsibilities

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  • Ensure that all staff members on duty are aware of security, health, and safety regulations.">
  • Supervise and organize staff on duty, providing maximum desk coverage at all times, while also ensuring meal breaks are taken.">
  • Action special requests for regular guests, VIPs, and groups with guidance from the Reception Management team.">
  • Make staff members aware of daily availability and overbooked situations if applicable.">
  • Assist the Reception Management team in implementing new procedures and coordinating training.">
  • Enforce adherence to the hotel's credit procedure at all times, with guidance from the Reception Management team if needed.">
  • Maintain close contact with Housekeeping and Concierge throughout the shift to follow up on special requests made.">
  • Be a role model for the Reception team, demonstrating great attitude, customer service skills, teamwork, health & safety compliance, and brand standards.">
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Requirements

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To be successful in this role, you should have:

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  • A minimum of 1 year of experience as a supervisor in a related industry.">
  • Fluency in English.">
  • Spanish knowledge preferable.">
  • Knowledge of the Opera system.">
  • Eligibility to work in the UK.">
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Benefits

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We offer a competitive salary, including:

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  • A salary package of £28,840 plus commission on upsell.">
  • Holidays: 28 days' holiday, including 8 public holidays.">
  • Contributory pension scheme.">
  • Refer a friend bonus: £500 (subject to successfully completed 6 months' probation).">
  • Discounted dental and health cover with HSF.">
  • Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets).">
  • Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform.">
  • Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).">
  • High street discounts: with Perks at Work.">

Why Join Us?

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At Meliá White House, we are committed to providing a supportive and inclusive work environment, where you can grow and develop your skills. We believe that diversity and inclusion are essential for our success as a global company. Join us and become part of a big family where everyone feels valued and supported.

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About Meliá White House Hotel NW1 3UP

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Meliá White House is a modern and elegantly refurbished hotel exceptionally located next to Regent's Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street, and Regent's Park underground stations are all within a 5-minute walk.

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Our Commitment to Equality and Diversity

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We promote equality and diversity among our employees, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

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Join Our Team

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If you're looking for a challenging and rewarding role in a dynamic team, apply now to become a Front Desk Supervisor at Meliá White House Hotel NW1 3UP.


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