Night Front Desk Team Lead
7 days ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global hospitality leader that has been consistently recognized as one of the world's top luxury hotel brands. We pride ourselves on our commitment to excellence, innovation, and providing exceptional experiences for our guests, residents, and partners.
Our team members are the driving force behind our success, and we believe in recognizing and rewarding their hard work and dedication. As a Night Front Desk Supervisor at Four Seasons Hotel London at Park Lane, you will be part of a dynamic and collaborative team that shares our passion for delivering outstanding guest service.
About the Location:
Situated in the heart of London, Four Seasons Hotel London at Park Lane offers a unique blend of modern luxury and classic elegance. Our rooftop spa, sun-drenched rooms, and al fresco terrace provide breathtaking views of Hyde Park and the city skyline.
We are seeking a highly motivated and experienced Night Front Desk Supervisor to join our Front Office team. In this role, you will be responsible for leading the team during shift, welcoming and registering guests, and responding to a wide range of guest requests.
Your Role:
As a Night Front Desk Supervisor, you will play a critical role in ensuring the smooth operation of our front desk and providing exceptional guest service. Your responsibilities will include:
- Welcoming and registering guests, explaining hotel amenities and services, and establishing credit or method of payment
- Responding to guest requests, resolving issues, and adding personal touches to enhance their experience
- Liaising with other departments to ensure seamless service delivery
Benefits:
We offer a competitive salary of £40,000, including hotel service charge and salary. Additional benefits include:
- Up to 5% of your salary per annum as a bonus through our profit share plan
- 40 hour working week
- Excellent training and career development opportunities
- Complimentary nights at any Four Seasons hotel or resort around the world
- Free meals at Zest while on duty, including fruits, coffee/tea, and ice cream available throughout the day
- Holiday entitlement increases with years of service up to 33 days off
- Free life insurance while on duty
- Opportunities to build a successful career with global potential
- Season ticket loan and cycle to work scheme
- Free uniform dry cleaning available
- Employee experience: annual themed employee party and many social, charitable, and sporting events throughout the year
- Access to Wagestream – a salary advance benefit
- Employee recognition programs
We look forward to receiving your application
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