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Night Front Desk Ambassador

1 month ago

London, Greater London, United Kingdom Royal Lancaster London Full time

We are seeking a highly motivated and organized Night Receptionist to join our Front Office team at the Royal Lancaster London.

The ideal candidate will be able to deliver exceptional customer service, work well under pressure, and maintain a high level of accuracy in all tasks.

Job Description:

    Foster a positive and welcoming environment for guests and colleagues alike.

    Complete Night Auditor tasks efficiently and accurately.

    Resolve customer complaints in a professional and timely manner.

    Maintain accurate records of guest stays and communicate effectively with other departments.

    Assist with front desk duties as needed.

Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines
  • Accuracy and attention to detail
  • Familiarity with hotel operations and systems

    The salary for this position is £24,960 + service charge, making it a competitive offer in the industry. With a permanent contract and immediate start, this role provides stability and opportunity for growth.

    Benefits include pension scheme with company contributions, 50% discount on restaurant and spa services, and complimentary laundry facilities.

    As an employee of the Royal Lancaster London, you will be part of a dynamic team that strives to deliver exceptional service and memorable experiences for our guests. We are committed to providing opportunities for personal and professional development, ensuring our employees feel valued and supported in their roles.