Front Desk Manager

1 day ago

London, Greater London, United Kingdom Holiday Inn Full time
Job Title: Front Desk Supervisor

At Holiday Inn, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring that our guests have a memorable stay with us.

Key Responsibilities:

  • Manage the front desk operations, including checking in and out guests, handling payments, and resolving any issues that may arise.
  • Supervise and train front desk staff to ensure they are providing excellent customer service and adhering to hotel standards.
  • Monitor and maintain the front desk area, ensuring it is clean and well-organized at all times.
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest service.
  • Conduct regular audits to ensure that all front desk procedures are being followed and that our guests are receiving the highest level of service.

Requirements:

  • Previous experience as a Front Desk Supervisor or in a similar role in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong leadership and supervisory skills, with the ability to motivate and train staff to achieve high levels of performance.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Knowledge of hotel operations and procedures, including front desk software and systems.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and experienced Front Desk Supervisor looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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