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Front Desk Manager

2 months ago

London, Greater London, United Kingdom Marriott International Full time
Front Desk Manager

Marriott International is seeking a skilled Front Desk Manager to oversee the daily operations of our front desk team. As a key member of our hotel staff, you will be responsible for ensuring a seamless guest experience from arrival to departure.

Key Responsibilities:
  • Supervise and direct the front desk team to deliver exceptional customer service
  • Manage front desk operations, including check-in, check-out, and guest services
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with other departments to ensure a smooth and efficient hotel operation
  • Provide coaching and training to front desk staff to enhance their skills and performance
Requirements:
  • Previous experience in a front office or similar environment
  • Strong communication and leadership skills
  • Technical understanding of hotel operations and switchboard systems
  • Ability to work effectively in a fast-paced environment
  • Strong organizational and problem-solving skills

Marriott International is a global hospitality leader, with a portfolio of brands that includes JW Marriott and Marriott Hotels. We are committed to providing our guests with exceptional service and creating memorable experiences.