Assistant Front Desk Manager

4 weeks ago


London, Greater London, United Kingdom royalautomobileclub-jobs.co - Jobboard Full time

The Royal Automobile Club is a world-class private members club with a rich history and a commitment to excellence. We are seeking an experienced Assistant Front Desk Manager to join our team at our Pall Mall clubhouse in London.

The successful candidate will be responsible for maintaining the day-to-day running of the front desk operations, ensuring smooth check-in and check-out processes, and providing exceptional service to our members and guests. They will also lead and mentor the front desk team, promoting a positive and collaborative working environment.

We offer a range of benefits, including annual staff bonus, free meals on duty, paid birthday day off, and European RAC cover. Our team is passionate about delivering a first-class service, and we are looking for someone who shares our values of excellence, accountability, respect, trust, and sustainability.

Responsibilities:

  • Assist the Front Office Manager in overseeing daily front desk operations
  • Lead and mentor the front desk team
  • Ensure high standards of service are consistently delivered
  • Monitor and manage room reservations, allocations, and amenities
  • Collaborate with other departments to ensure a seamless member experience

About you:

  • Minimum 2-3 years of experience in a luxury 4-5 star environment at front office supervisory or assistant management role
  • Experience in Opera systems is preferable
  • Ability to work effectively under pressure
  • Team player

We are an equal opportunities employer and welcome applications from all qualified candidates. Please submit your application, including your CV and a cover letter, to [insert contact information].



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