Hotel Front Desk Assistant

3 weeks ago

London, Greater London, United Kingdom Henrietta Street Hotel LTD Full time

Job Title: Hotel Receptionist at Henrietta Hotel

Location: Covent Garden, London

We are seeking a highly skilled and motivated Hotel Receptionist to join our team at Henrietta Hotel. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities:

  • Greeting and Assisting Guests: Greet and assist all guests as soon as they arrive, providing a warm and welcoming atmosphere.
  • Front Desk Operations: Manage all front desk operations, including check-in, check-out, currency exchange, invoicing, and accommodation.
  • Guest Communication: Respond to guest inquiries and requests, offering personalized service and adapting to each guest's needs.
  • Customer Service: Ensure a high level of customer service is always provided, respecting our quality standards and exceeding guest expectations.
  • Team Collaboration: Work closely with the Front Office Manager and other departments to ensure seamless communication and coordination.
  • Security and Safety: Coordinate security at the front desk to maintain a high level of safety for guests, goods, and materials, including key inventory and guest belongings.

About You:

We are looking for a motivated and socially engaged individual who is well spoken, with excellent communication skills and a strong attention to detail. Knowledge of other languages is beneficial, as is proficiency in Microsoft Office Suite and PMS systems.

What We Offer:

  • On-the-Job Training: Opportunities for on-the-job training and development to enhance your technical and managerial skills.
  • Career Advancement: Possibility of internal company mobility within our international venues.
  • Staff Benefits: Access to staff discounts and benefits, including a pension scheme.

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