Front Desk Manager

6 days ago

London, Greater London, United Kingdom Marriott International Full time

Key Responsibilities:

As Assistant Manager, Front Desk, you will be a key member of the Front Office and Front of House team within the hotel, reporting to the Front Office Manager. Your primary responsibilities will include leading and assisting with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and achieving the operating budget.

Key Tasks:

• Utilize your exceptional interpersonal and communication skills to lead, influence, and encourage others, advocating sound financial and business decision-making.

• Support the management of the Front Desk team, ensuring seamless day-to-day operations and providing guidance and direction to subordinates.

• Monitor and support progress toward guest services and Front Desk goals, developing specific goals and plans to prioritize, organize, and accomplish your work.

• Provide exceptional customer service, improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Requirements:

• Previous experience working within a hotel Front Desk, Front Office, or Guest Services at a similar or supervisor level.

• Excellent communication and presentation skills, with a welcoming personality and a genuine passion for people.

• Ability to multitask and undertake duties outside of the normal job description, with a commitment to delivering exceptional service with genuine warmth.

What We Offer:

• Service Charge

• Discounted accommodation in over 9,000 hotels worldwide

• £5 breakfast when staying in any of our European hotels

• Discounts for your friends and family

• 28 Holiday days (increasing with length of service)

• Paid breaks and free meals on duty

• Employee Assistance Program

• Company Pension Scheme

• Cycle to Work and EyeCare schemes

• Access to Marriott BenefitHub giving discounts, rewards, and perks on 1,000s of brands

• Wellness and mental health programmes

• Amazing staff parties & activities

• Length of Service and monthly recognition awards and gifts

• World-class training and development

• Unlimited career opportunities (internationally and locally)

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