Front Desk Manager

3 weeks ago

London, Greater London, United Kingdom Marriott International Full time

As a key member of the Front Office and Front of House team, you will lead and assist with the successful completion of daily shift requirements. Ensure guest and employee satisfaction, and achieve the operating budget. Assist in completing financial and administrative responsibilities.

Key Responsibilities:

Supporting Management of Front Desk Team

  • Lead and influence by utilizing interpersonal and communication skills to encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourage and build mutual trust, respect, and cooperation among team members.
  • Serve as a role model to demonstrate appropriate behaviors.
  • Support all day-to-day operations.
  • Understand employee positions well enough to perform duties in employees' absence.
  • Coach, counsel, and encourage employees.
  • Handle employee questions and concerns.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

  • Manage day-to-day operations, ensuring the quality, standards, and meeting the expectations of the customers on a daily basis.
  • Develop specific goals and plans to prioritize, organize, and accomplish your work.
  • Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others.
  • Participate in department meetings and continually communicate a clear and consistent message regarding the Front Desk goals to produce desired results.
  • Strive to improve service performance.
  • Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.

Ensuring Exceptional Customer Service

  • Provide services that are above and beyond for customer satisfaction and retention.
  • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Set a positive example for guest relations.
  • Empower employees to provide excellent customer service within guidelines.

Managing Projects and Policies

  • Implement the customer recognition/service program, communicating and ensuring the process.
  • Assist in the review of comment cards and guest satisfaction results with employees.
  • Ensure employees have the proper supplies and uniforms.

Supporting Handling of Human Resource Activities

  • Identify the developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge or skills.
  • Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Participate in an ongoing employee recognition program.

Additional Responsibilities

  • Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyze information and evaluate results to choose the best solution and solve problems.

  • Corporate Front Desk Administrator

    1 week ago

    London, Greater London, United Kingdom Front Recruitment Full time

    Job Title: Corporate Front Desk AdministratorWe are seeking a highly skilled and experienced Corporate Front Desk Administrator to join our team at Front Recruitment.Job Summary: The successful candidate will provide exceptional front-of-house support to our clients, ensuring a seamless and professional experience.Key Responsibilities:Manage the switchboard...

  • Front Desk Manager

    4 weeks ago

    London, Greater London, United Kingdom Holiday Inn Full time

    Job Title: Front Desk SupervisorAt Holiday Inn, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring that our guests have a memorable stay with us.Key Responsibilities:Manage the front desk operations,...

  • Front Desk Manager

    4 weeks ago

    London, Greater London, United Kingdom The Dixon, Tower Bridge - Autograph Collection by Marriott Full time

    The Dixon, Tower Bridge - Autograph Collection by Marriott is seeking a skilled Front Desk Manager to join our team.This is an exciting opportunity to work in a boutique hotel that combines heritage design with modern amenities.The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and...

  • Front Desk Manager

    3 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Key Responsibilities:As Assistant Manager, Front Desk, you will be a key member of the Front Office and Front of House team within the hotel, reporting to the Front Office Manager. Your primary responsibilities will include leading and assisting with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and...

  • Front Desk Manager

    2 weeks ago

    London, Greater London, United Kingdom Il Gattopardo LTD Full time

    We are seeking a highly skilled and experienced Front Desk Manager to join our team at Il Gattopardo LTD.About the Role:The successful candidate will be responsible for leading our front desk operations, managing the reception team, and delivering exceptional customer service to our guests.Key Responsibilities:Team Leadership: Supervise, train, and motivate...

  • Front Desk Manager

    3 weeks ago

    London, Greater London, United Kingdom Roka Restaurants Full time

    We are seeking a highly skilled Front Desk Manager to join our team at Roka Charlotte Street. Our Front Desk Managers are the face of our restaurant, providing exceptional customer service and ensuring a seamless experience for our guests.The requirementsA passion for delivering exceptional guest experiences and a commitment to excellencePrevious experience...

  • Assistant Front Desk Manager

    4 weeks ago

    London, Greater London, United Kingdom royalautomobileclub-jobs.co - Jobboard Full time

    The Royal Automobile Club is a world-class private members club with a rich history and a commitment to excellence. We are seeking an experienced Assistant Front Desk Manager to join our team at our Pall Mall clubhouse in London.The successful candidate will be responsible for maintaining the day-to-day running of the front desk operations, ensuring smooth...

  • Front Desk Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Accor Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Accor Hotels. As a key member of our Front Office team, you will be responsible for overseeing the daily operations of the Front Desk, Guest Relations, and other related areas.Key ResponsibilitiesSupervise and coordinate the activities of the Front...

  • Front Desk Representative

    3 weeks ago

    London, Greater London, United Kingdom The Standard Hotel Full time

    Front Desk RepresentativeThe Standard Hotel is seeking a Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience.Your RoleAs a Front Desk Representative, you will be responsible for:Providing warm and welcoming...

  • Front Desk Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Royal Caribbean Group Full time

    Job SummaryThe Assistant Front Desk Manager is a key member of our Guest Services team, responsible for delivering exceptional customer experiences and driving operational excellence in our hotels and cruise lines.Key ResponsibilitiesLead and manage front desk operations to ensure seamless guest check-in and check-out processes.Develop and implement...

  • Front Desk Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Royal Automobile Club Ltd Full time

    The Royal Automobile Club Ltd is seeking a highly skilled and experienced Front Desk Operations Manager to join our team at our Pall Mall clubhouse in London. As a key member of our front office team, you will be responsible for maintaining the smooth day-to-day running of the reception, concierge, and day duty manager operations.Key Responsibilities:Assist...

  • Front Desk Operations Manager

    7 days ago

    London, Greater London, United Kingdom NOVOTEL Full time

    Job SummaryWe are seeking an experienced Front Desk Operations Manager to support the management team in ensuring exceptional guest experiences.About the RoleAs a Front Desk Operations Manager, you will be responsible for overseeing the day-to-day operations of the front desk, handling guest complaints, and implementing new procedures to improve service...

  • Front Desk Manager

    3 weeks ago

    West London, London, United Kingdom W London Full time

    W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our...

  • Front Desk Associate

    3 weeks ago

    London, Greater London, United Kingdom WeWork Full time

    About the OpportunityAs a Front Desk Associate at WeWork, you will be the primary point of contact for our members and guests. Your role will involve creating a welcoming community environment, making members and guests feel known and cared for, and supporting the Community Management team with front desk operations.Key ResponsibilitiesProvide exceptional...

  • Front Desk Associate

    3 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at AccorHotel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.Key ResponsibilitiesManage the front desk operations,...

  • Front Desk Representative

    3 weeks ago

    London, Greater London, United Kingdom Royal Mail Full time

    At our company, we are seeking a skilled and friendly Front Desk Representative to join our team. As a key member of our front office team, you will be responsible for greeting clients, answering phone calls, and providing exceptional customer service.Key responsibilities:Provide excellent customer service to clientsManage front desk operationsAnswer phone...

  • Front Desk Associate

    4 weeks ago

    London, Greater London, United Kingdom Hyatt Corporation Full time

    SummaryFront Desk AssociateAbout the RoleAs a Front Desk Associate at Hyatt Regency London – The Churchill, you will be the first point of contact for our guests, providing exceptional service and ensuring a warm welcome to our hotel. You will be responsible for managing the front desk, handling guest inquiries, and resolving any issues that may arise...

  • Front Desk Associate

    4 weeks ago

    London, Greater London, United Kingdom Accor Full time

    The Savoy, a Fairmont Managed Hotel, is renowned for its exceptional service and excellence. As a Front Desk Agent, you will be part of a team that is passionate about developing and promoting talent, offering unwavering support and recognition to colleagues, as well as a competitive benefits plan.Key Responsibilities:Maximizing internal communication...

  • Front Desk Coordinator

    1 week ago

    London, Greater London, United Kingdom One Avenue Group Full time

    Job DescriptionWe are seeking a highly skilled and professional Front Desk Coordinator to join our team at One Avenue Group. As the first point of contact for clients and visitors, you will play a vital role in ensuring a positive and memorable experience when entering our space.The ideal candidate will have previous experience in a receptionist or front...

  • Front Office Manager

    3 weeks ago

    London, Greater London, United Kingdom Front Office - The Landmark London Full time

    As a Front Office Manager at The Landmark London, you will be responsible for leading the reception team to deliver exceptional guest experiences. Your role will involve managing the front desk, resolving guest complaints, and developing training programs for staff.Key responsibilities include:Ensuring the smooth operation of the reception teamAssessing and...