Customer Service Excellence Manager

5 days ago


Glasgow, Glasgow City, United Kingdom Wm Morrison Supermarkets plc Full time

About You

We are looking for a motivated and experienced Manager to join our team. The ideal candidate will have experience of managing a team in a fast-paced environment and be a great communicator who can share knowledge, experience, and best practices.

Key Responsibilities
  • Lead and empower colleagues to always put the customer first and deliver outstanding customer service
  • Listen and respond to our customers' feedback and react accordingly
  • Ensure market-leading availability across the store
  • Work with the other Managers in store to lead a supportive and performance-driven department
  • Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance, and talent conversations
  • Deliver training to ensure team members have the capability and confidence to deliver their role
  • Enable colleagues to work with confidence across various departments
  • Identify and develop talent within the department
  • Build effective relationships with other operating departments
  • Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
Benefits

We offer a competitive salary, superb benefits package, and excellent training and development opportunities. The salary for this role is estimated to be around £65,000 - £85,000 per annum, depending on experience. Our benefits package includes a generous bonus, attractive pension scheme, private healthcare, and colleague discount that we encourage you to share with your friends and family. We also offer a range of family-friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.

At Wm Morrison Supermarkets plc, we believe in investing in our colleagues and industry-leading training programmes. Many of our store managers started out on the shop floor. It's how they know how to support our colleagues and help our customers so well.



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