Operational Excellence Manager
16 hours ago
About the Role
Compass Group UK & Ireland seeks a Retail Operations Manager to oversee the efficient and profitable operation of our retail units within the Live department. This includes managing food and liquor sales, ensuring compliance with regulatory and safety standards, and enhancing customer experience.
The role involves overseeing retail operations during live events, coordinating staff, inventory, and logistics to meet event-specific demands. As a key member of the team, you will drive sales, maintain high service standards, and ensure seamless retail operations during all live events.
- Manage daily operations of food and liquor sales, ensuring smooth service across all retail units.
- Plan and manage retail operations for live events, coordinating staffing, inventory, and logistics.
- Lead, train, and supervise a customer-focused retail team, ensuring optimal staffing for events.
- Drive sales through pricing, promotions, and upselling to maximize revenue.
- Ensure compliance with health, safety, and liquor licensing regulations, conducting regular checks.
- Manage inventory control and coordinate with suppliers to maintain stock during events.
- Enhance customer service and continually improve the retail experience.
- Develop and manage budgets, control costs, and track financial performance.
- Identify opportunities for process improvements and innovative retail offerings.
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