Service Excellence Associate

1 day ago


Glasgow, Glasgow City, United Kingdom Teleperformance Full time
About the Job:

We're looking for a highly skilled Customer Service Representative to join our team at Teleperformance. The ideal candidate will have excellent communication skills, a passion for delivering exceptional customer experiences, and a strong desire to learn and grow with our company.

The Company:

As Europe's leading airline with a network of over 1000 routes across 35 countries, we lead the industry in data, digital, web, engineering, and operational innovations to make travel easier and great value for our customers. However, sometimes travel doesn't always go to plan or circumstances outside our control mean that at times, the customer journey gets disrupted, and that's when we need to rely on outstanding customer service to respond to those situations.

The Role:

You will be an essential customer touch point for our customers who are vulnerable, sensitive cases, and those which are potentially brand sensitive. This role requires the highest level of customer care, demonstrating empathy, understanding, professionalism, and clarity in all interactions, both on the phone and by email. You will embody the Teleperformance spirit in all that you do.

Key Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills to effectively communicate with customers and colleagues
  • Empathy and Understanding: Show genuine care and empathy to customers who feel understood are more likely to trust and respond positively to guidance or resolutions
  • Organisational skills: Excellent attention to detail, time keeping, planning, and scheduling abilities
  • Problem-Solving Skills: Ability to think critically and solve problems efficiently to provide effective solutions to customers

What We Offer:

  • Fully paid training and ongoing development opportunities
  • Competitive salary and benefits package
  • Opportunities for career growth and progression
  • Collaborative and dynamic work environment
  • Recognition and reward schemes

Salary: Up to £12.20 per hour depending on experience



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