Service Management Coordinator

4 weeks ago


Southampton, Southampton, United Kingdom Combilift Full time

We are seeking a highly motivated and professional individual to join our UK Corporate Account Contract Support Team in our Southern office. This role will work as part of the Corporate Accounts Team to support and grow the Corporate Account Fleet Management Function.

The successful candidate will be responsible for supporting the Contract Support Manager in the management of the Corporate Account / Call Centre, ensuring the smooth running of the facility to enable the highest levels of customer service to be delivered.

Key Responsibilities:

  • To receive and handle customer service and breakdown calls to a high professional standard
  • To input jobs received from the customer into the Service Geeni system and to prioritise and assign to an engineer/contractor
  • To liaise with engineer/contractors with regards to parts required and to order said parts where necessary
  • To provide written and verbal customer updates for prolonged repairs and outstanding jobs
  • To monitor the accuracy of job information including parts, labour and engineers notes on the Service Geeni and associated system update where relevant
  • To ensure there is daily monitoring of VORs, Servicing & Work In progress to maintain compliance with contract KPI's
  • To ensure the Contractual compliance KPI's are being met through effective management of the Thorough Inspection provider and other relevant sub-contractors.
  • To ensure the highest level of accuracy with all administration tasks, other information & documents provided to Corporate Account Customers.
  • To ensure all fleet management & equipment records are kept up to date via the Service Geeni system
  • To support Combilift Corporate Account management team where required with fleet management data and other administration tasks as appropriate.
  • To ensure all customer feedback is documented
  • To visit the Combilift factory/HQ as required.

Requirements:

  • Highly competitive compensation package in line with experience and skill set
  • Contributary UK pension scheme
  • Good level of education
  • Experience of working in a customer facing environment
  • Ability to work unsupervised
  • Hold a clean driving license

Working Hours:

40 hours per week

Job Type: Full-time

Pay: £24,000.00-£28,000.00 per year

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Experience:

  • Parts & or Technical: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: In person



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