Customer Service Coordinator

1 month ago


Southampton, Southampton, United Kingdom Ice Clean Full time

Establish a strong presence in our sales function as a Customer Service Coordinator, ensuring exceptional customer experiences and efficient order management. With over 50 years of experience, Ice Clean is the UK's largest independent provider of cleaning equipment, managing thousands of sites across various sectors.

Estimated Salary: £25,000 - £30,000 per annum

We are committed to personal development and career progression, offering on-the-job training and support for professional qualifications. As a Sales Support Specialist, you will play a pivotal role in nurturing relationships with internal and external customers, managing orders, and providing crucial support to the sales team.

  • Act as the primary point of contact for customer sales-related enquiries via telephone and email, providing prompt and professional assistance.
  • Collaborate with internal colleagues to coordinate order fulfillment and delivery, maintaining alignment with customer expectations.
  • Process and track equipment rental orders and collections, ensuring accurate monthly billing for customers.

Key Requirements:

  • GCSE level education or equivalent (Maths and English Grade C or above).
  • Proficiency in IT and competent use of Microsoft Office Applications.
  • Strong communication skills with excellent telephone and email manner.


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