Service Coordinator
4 weeks ago
Job Description:
The Service Coordinator role at Trane Technologies is a critical position that requires exceptional customer service and support skills. As a Service Coordinator, you will be responsible for scheduling service technicians' workload and coordinating customers' needs and expectations. Your goal will be to maximize service technician productivity and enhance the overall customer experience and improve operational processes.
Key Responsibilities:
Customer and Technician Support:
- Provide proactive support to customers through high-volume incoming calls.
- Schedule technician work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, and Hire and Commissioning workloads.
- Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Collaborate with Service, Sales, and Operations Teams to share key customer insights.
- Ensure invoices are processed timely, within approval and target limits agreed across departments.
- Generate regular reports on completed invoiced work orders.
- Foster strong relationships with customers through exceptional customer service.
- Support service technicians and ensure appropriate team cover across regional service desks at peak times.
- Communicate with supervisors, technicians, and customers on updates and drive continuous improvement.
Internal Controls and Administration:
- Proven experience in a customer care or service support role.
- Strong knowledge of customer service principles.
- Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
- Effective communication skills.
- Knowledge of processing invoices and Purchase Orders within levels of authority limits.
- Analytical thinking and problem-solving abilities.
- Proficiency in using customer service software and MS Office Suite.
You can look forward to:
A fast-paced working environment, an excellent working culture and community, a structured induction plan with continued learning and development, and a key role where you can make a direct contribution to our business.
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