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Service Coordinator

4 weeks ago

Southampton, Southampton, United Kingdom Trane Technologies Full time
Job Title: Service Coordinator

Job Summary: We are seeking a highly skilled Service Coordinator to join our team at Trane Technologies. The successful candidate will be responsible for providing exceptional customer service and support, scheduling service technicians' workload, and coordinating customers' needs and expectations.

Key Responsibilities:

* Provide proactive customer service and support
* Schedule service technicians' workload for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, and Hire and Commissioning workloads
* Build and maintain strong relationships with customers
* Collaborate with Service, Sales, and Operations Teams
* Ensure invoices are processed timely and within approval limits
* Generate regular reports on completed invoiced work orders
* Foster strong relationships with customers through exceptional customer service
* Support service technicians and ensure appropriate team cover at peak times

Requirements:

* Proven experience in a customer care or service support role
* Strong knowledge of customer service principles
* Excellent interpersonal skills
* Effective communication skills
* Knowledge of processing invoices and Purchase Orders within authority limits
* Analytical thinking and problem-solving abilities
* Proficiency in using customer service software and MS Office Suite

What We Offer:

* Competitive salary and benefits
* Fast-paced working environment
* Excellent working culture and community
* Structured induction plan with continued learning and development
* Key role where you can make a direct contribution to our business

Equal Opportunities Employer: Trane Technologies is an equal opportunity employer and welcomes applications from all qualified candidates.