Key Performance Manager
2 days ago
About the Role
We are seeking a seasoned performance-driven leader to spearhead our flagship office, driving a team to consistently meet performance and quality targets while delivering exceptional customer service. The ideal candidate is an experienced manager with a proven track record of leading teams to achieve KPIs and objectives.
As a Key Performance Manager at Fedcap Group, you will be responsible for leading and mentoring a team, undertaking regular caseload reviews, and daily coaching to support underperforming individuals. You will also manage day-to-day contact with key stakeholders, maintain a positive working relationship, and drive business growth through proactive sales activity and employer account development.
Responsibilities:
- Lead and motivate a team to continuously improve and increase their capability in delivering against quality, performance/sales targets.
- Undertake regular caseload reviews and daily coaching with the team, prioritizing those who are underperforming.
- Manage day-to-day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure sufficient customer flows.
- Drive growth of our business through proactive sales activity, employer account development, and commercial services to employers.
What We Offer
You will receive a competitive salary of £50,000 - £60,000 per annum, depending on experience. Additionally, you will enjoy minimum 33 days' holiday entitlement, pension contribution up to 5%, monthly benefits scheme worth up to an additional £500, and free life assurance cover totalling four times your annual salary.
About Us
Fedcap Group is a pioneering US-charity formed in 1935, committed to improving people's economic wellbeing. With a strong presence across the UK, we deliver employability solutions to build communities through a blend of local frontline professional teams and supply chain partners. Our mission is to provide targeted employment supports to underserved groups, including single parents, people who were previously incarcerated, and individuals with health, mental health, and/or substance use conditions.
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