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Data Performance Manager

1 month ago

Reading, Reading, United Kingdom Project People Full time

We are seeking a strong IT Data Performance Manager to lead a team of Operations/Analytical professionals who provide service insights and hold delivery teams accountable for ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.

This role will be an initial 6-month contract with hybrid working of 2 days a week in Reading.

The key area for this role is being able to use data and insight to make informed decisions, solve problems, and input to operational and strategic plans. Demonstrate the ability to gather, analyse and present information in business terms and present this to management and senior leadership teams.

Key Responsibilities:

  • Accountable for the day-to-day operational management of our various service providers through operational governance, escalation, and management of Service Levels.
  • Accountable for driving improvements to the operational environment by analysis of contracted service levels with partners.
  • Clearly establishes performance goals related to the delivery of services across all channels (IT service desk, call centre, self-service, retail) and communicates them to all key stakeholders.
  • Actively manages the risks associated with maintaining the service and provides recommendations associated with improving the service across the enterprise with the goal of increasing business performance.
  • Manages a team to ensure the driving of and performance of data operations.

Experience Needed:

  • Previous experience of working within IT for a telecoms company, particularly IT systems such as BSS/OSS to deliver actionable insights.
  • Experience of managing a team to drive operational performance.
  • Conducts statistical data analysis and presents findings to both technical and non-technical audiences.
  • Creates comprehensive reports that evaluate end-to-end service performance and identifies opportunities for improvement.
  • Strong reporting skills with the ability to explain complex data to both leadership and non-technical stakeholders.
  • Experience of reporting tools and scripting languages such as Helix, Splunk, and Dynatrace.

About Project People:

We are a people-focused recruitment agency dedicated to connecting talented individuals with exciting career opportunities. Our team of experts has extensive knowledge of the industry and a passion for delivering exceptional recruitment services. We take the time to understand your needs and preferences, ensuring that we find the perfect fit for you.