Performance Improvement Manager

2 days ago


Reading, Reading, United Kingdom Areti Group | B Corp™ Full time £40,000 - £60,000
About Our Team

Our Customer Care Performance team is dedicated to delivering exceptional customer experiences through data-driven insights and process improvements.


Role Responsibilities

The key responsibilities of this role include:

  • Developing and maintaining process documentation to ensure compliance and efficiency
  • Analyzing data to identify areas for improvement and recommend solutions
  • Collaborating with stakeholders to implement process changes and ensure seamless transition

Requirements

To be successful in this role, you will need:

  • A degree in a relevant field, such as business or mathematics
  • At least 2 years of experience in a similar role
  • Excellent analytical and communication skills



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