Senior IT Operations Performance Manager
1 month ago
Job Overview
We are seeking a highly skilled Senior IT Operations Performance Manager to join our team at Project People. As a key member of our operations team, you will be responsible for leading a team of professionals who provide service insights and hold delivery teams accountable for ensuring minimum service quality measures are met.
About the Role
The successful candidate will be accountable for measuring what level of assurance is required to ensure the service is being operated at its most optimal level of efficiency and effectiveness. You will also be responsible for developing organizational commitment to ongoing quality improvement by ensuring that the quality assurance process is robust and based on best industry practice.
Daily Responsibilities
You will be accountable for the day-to-day operational management of our various service providers through operational governance, escalation, and management of service levels. This will involve driving improvements to the operational environment by analyzing contracted service levels with partners.
Your Key Objectives
Clearly establish performance goals related to the delivery of services across all channels (IT service desk, call center, self-service, retail), and communicate them to all key stakeholders. Actively manage risks associated with maintaining the service and provide recommendations associated with improving the service across the enterprise with the goal of increasing business performance.
Skills Required
Reporting, scripting, tools such as Helix, Splunk, dynatrace; experience managing diverse teams; mobile/telecom experience in IT architecture systems - OSS/BSS; knowledge of matrix workings and limited in managing a busy reporting calendar; knowledge of toolset for operational data performance management.
Working with Us
Project People is acting as an Employment Business in relation to this vacancy. As a leading provider of recruitment services, we pride ourselves on delivering high-quality talent solutions to our clients. We look forward to hearing from you if you are interested in this exciting opportunity.
Salary Information
We estimate the salary for this role to be around £60,000-£80,000 per annum, depending on experience. If you are interested in learning more about this opportunity, please contact us today.
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