Senior IT Operations Performance Manager

1 month ago


Reading, Reading, United Kingdom Project People Full time

Job Overview


We are seeking a highly skilled Senior IT Operations Performance Manager to join our team at Project People. As a key member of our operations team, you will be responsible for leading a team of professionals who provide service insights and hold delivery teams accountable for ensuring minimum service quality measures are met.



About the Role


The successful candidate will be accountable for measuring what level of assurance is required to ensure the service is being operated at its most optimal level of efficiency and effectiveness. You will also be responsible for developing organizational commitment to ongoing quality improvement by ensuring that the quality assurance process is robust and based on best industry practice.



Daily Responsibilities


You will be accountable for the day-to-day operational management of our various service providers through operational governance, escalation, and management of service levels. This will involve driving improvements to the operational environment by analyzing contracted service levels with partners.



Your Key Objectives


Clearly establish performance goals related to the delivery of services across all channels (IT service desk, call center, self-service, retail), and communicate them to all key stakeholders. Actively manage risks associated with maintaining the service and provide recommendations associated with improving the service across the enterprise with the goal of increasing business performance.



Skills Required


Reporting, scripting, tools such as Helix, Splunk, dynatrace; experience managing diverse teams; mobile/telecom experience in IT architecture systems - OSS/BSS; knowledge of matrix workings and limited in managing a busy reporting calendar; knowledge of toolset for operational data performance management.



Working with Us


Project People is acting as an Employment Business in relation to this vacancy. As a leading provider of recruitment services, we pride ourselves on delivering high-quality talent solutions to our clients. We look forward to hearing from you if you are interested in this exciting opportunity.



Salary Information


We estimate the salary for this role to be around £60,000-£80,000 per annum, depending on experience. If you are interested in learning more about this opportunity, please contact us today.



  • Reading, Reading, United Kingdom Signature Senior Lifestyle Operations Full time

    We're looking for a skilled Senior Care Coordinator to join our team at Signature Senior Lifestyle Operations. This is an exciting opportunity to make a real difference in the lives of our residents.About the RoleIn this role, you will be responsible for coordinating care services, developing care plans, and ensuring that our residents receive the highest...


  • Reading, Reading, United Kingdom Signature Senior Lifestyle Operations Ltd Full time

    Role OverviewWe are seeking a motivated and compassionate Senior Lifestyle Coordinator to join our team at Signature Senior Lifestyle Operations Ltd.


  • Reading, Reading, United Kingdom Project People Full time

    Job DescriptionWe are seeking a highly skilled Senior IT Performance Manager to join our team at Project People.Salary: £65,000 - £80,000 per annum (dependent on experience)About the RoleThis is an exciting opportunity for a seasoned IT professional to lead a diverse team and drive performance optimization across key services in the mobile telecoms...


  • Reading, Reading, United Kingdom Signature Senior Lifestyle Operations Ltd Full time

    Role OverviewAs a Housekeeping Supervisor at Signature Senior Lifestyle, you will take on a supervisory role in maintaining the cleanliness and maintenance of our luxury care and nursing home in Caversham. This position offers a unique opportunity to work with a dedicated team in providing exceptional care and services to our residents.About YouThe...


  • Reading, Reading, United Kingdom Signature Senior Lifestyle Operations Ltd Full time

    As a Senior Nurse Care Professional at Signature Senior Lifestyle Operations Ltd, you will have the opportunity to bring your unique skills and experience to our luxury care and nursing home in Caversham. Whether you are an experienced or newly qualified nurse, you'll enjoy several opportunities to grow and develop your nursing career.Key...


  • Reading, Reading, United Kingdom Xclusive Recruitment Careers Full time

    Senior Performance Coordinator needed for Xclusive Recruitment Careers! We are seeking an experienced professional to lead our Quality team and drive performance excellence.In this challenging role, you will be responsible for setting and monitoring work schedules, managing overtime, and providing annual leave and sickness cover to the Senior Network and...


  • Reading, Reading, United Kingdom Hays Senior Finance Full time

    About the Company:Hays Senior Finance is seeking a highly skilled and motivated Lead Management Accountant to play a key role in our finance department and contribute to our ongoing success.Key Responsibilities:Oversee the preparation of management accounts and financial reports.Supervise and mentor a team of management accountants.Ensure compliance with...


  • Reading, Reading, United Kingdom Signature Senior Lifestyle Operations Full time

    Are you passionate about improving the lives of seniors? Do you have a flair for creating engaging activities and events?About the RoleWe are seeking a Wellbeing and Lifestyle Assistant to join our team at Signature Senior Lifestyle Operations. As a key member of our care team, you will be responsible for planning and delivering activities that promote...


  • Reading, Reading, United Kingdom Signature Senior Lifestyle Operations Full time

    At Signature Senior Lifestyle Operations, we are seeking a dedicated Dementia Care Specialist to join our team in Caversham. As a key member of our team, you will play a vital role in delivering high-quality care and improving the lives of our residents living with dementia.Your Key ResponsibilitiesDevelop and implement personalized care plans that meet the...


  • Reading, Reading, United Kingdom Signature Senior Lifestyle Operations Full time

    About Your Role at Signature Senior Lifestyle OperationsYou will be part of a caring and supportive team as a Night Care Assistant, providing high-quality care and support to our residents. Your role will involve assisting with daily living tasks, administering medication, and supporting residents with their personal care needs. You will also be responsible...


  • Reading, Reading, United Kingdom Project People Full time

    We are seeking a strong IT Data Performance Manager to lead a team of Operations/Analytical professionals who provide service insights and hold delivery teams accountable for ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.This role will be an initial 6-month contract with hybrid working of...


  • Reading, Reading, United Kingdom A.B Full time

    A.B Walker is seeking a highly experienced and empathetic Senior Operations Manager to coordinate the delivery of our day-to-day operations and drive business growth through excellent customer care, innovation, and efficiency.Key Responsibilities:Identify opportunities to expand the business's reach and client base through community engagement and...


  • Reading, Reading, United Kingdom beBee Professionals Full time £45,000 - £65,000

    In beBee Professionals, we are seeking an experienced Senior Operations Manager to oversee daily operations in Reading, United Kingdom. This dynamic role involves driving team performance and ensuring targets are met while fostering a positive and collaborative work environment.Responsibilities:Lead, motivate, and support the team to meet performance targets...


  • Reading, Reading, United Kingdom Project People Full time

    We are seeking a seasoned Data Performance Manager to spearhead our IT service excellence initiatives. This is an exciting opportunity for a talented professional to lead a team of Operations/Analytical experts in delivering high-quality services.The ideal candidate will possess strong analytical skills, with the ability to gather, analyze, and present...


  • Reading, Reading, United Kingdom Signature Senior Lifestyle Operations Ltd Full time

    We are seeking a Wellbeing and Lifestyle Coordinator to join our team at Signature Senior Lifestyle Operations Ltd.This role requires driving skills, specifically holding a valid drivers license. The coordinator will be responsible for driving our mini bus.The estimated salary for this position is £12.00 per hour.Company OverviewAt Signature Senior...


  • Reading, Reading, United Kingdom Signature Senior Lifestyle Operations Full time

    We are excited to offer an exciting opportunity for a Care and Wellbeing Assistant to join our team at Signature Senior Lifestyle Operations in Caversham. As a key member of our team, you will play a vital role in supporting the delivery of high-quality care and improving the lives of our residents.About the RoleProvide emotional support and companionship to...


  • Reading, Reading, United Kingdom Signature Senior Lifestyle Operations Ltd Full time

    Sunrise brings new opportunities at Signature Senior Lifestyle Operations Ltd, and we are looking for a dedicated Care and Lifestyle Support Assistant to join our team.This role offers the chance to make a real difference in the lives of our residents, requiring a valid drivers license to drive our mini bus.The estimated hourly wage for this position is...


  • Reading, Reading, United Kingdom Expert Employment Full time

    Job Title: Senior Monitoring AnalystAbout the RoleWe are seeking a highly skilled Senior Monitoring Analyst to join our team at Expert Employment. As a key member of our High Performance Computing (HPC) operations team, you will play a critical role in ensuring the availability, performance, and usability of our HPC facilities.The ideal candidate will have a...


  • Reading, Reading, United Kingdom Project People Full time

    We are seeking a Senior IT Infrastructure Performance Leader to join our team at Project People.Job SummaryThis role is responsible for leading a team of Operations/Analytical professionals in delivering excellent service and driving performance improvements across IT & Infrastructure technologies.The successful candidate will have experience of working with...


  • Reading, Reading, United Kingdom Signature Senior Lifestyle Operations Ltd Full time

    SIGNATURE SENIOR LIFESTYLE OPERATIONS LTD is seeking an experienced Registered Nurse to join our team in Caversham. As a Registered Nurse, you will play a vital role in providing exceptional care and support to our residents, and contributing to the overall success of our luxury care and nursing home.What We Offer:A competitive hourly rate of £22.00, plus...