Performance and Quality Lead

2 weeks ago


Reading, Reading, United Kingdom Fedcap Group Full time

Job Description

This exciting opportunity requires an experienced leader to join our Reading-based team as a Performance and Quality Lead. Reporting to the Delivery Manager, you will be responsible for leading a team to achieve performance and quality targets while ensuring an exceptional service to customers throughout their entire journey.

The ideal candidate has extensive experience in the employability sector, knowledge of employment legislation and equality, diversity, and inclusion. As a skilled problem solver, you will drive business growth through proactive sales activity and employer account development, utilizing your analytical skills to understand financial drivers from the P&L.

Key Responsibilities:

  • Lead, motivate, develop, and performance-manage the team to continuously improve and increase their capability in delivering against quality, performance/sales targets.
  • Undertake regular caseload reviews and daily coaching with the team, prioritizing those who are underperforming.
  • Manage day-to-day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure sufficient customer flows.

Benefits

You will receive a competitive salary of £55,000 per annum, depending on experience. Additionally, you will enjoy minimum 33 days' holiday entitlement, pension contribution up to 5%, monthly benefits scheme worth up to an additional £500, and free life assurance cover totalling four times your annual salary.

About Fedcap Employment

Fedcap Employment is a Disability Confident Leader employer, dedicated to applying equal opportunities at all stages of recruitment and selection. We believe that good work is part of a healthy life, supporting over 35,000 people across the UK back into work. Join us in delivering employability solutions that make a difference in local communities.



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