Meeting & Events Sales Coordinator
4 weeks ago
About the Role
We are seeking a highly motivated and organized Sales Coordinator for Meetings and Events to join our team at Leonardo Boutique Hotel Huntingtower Perth. As a Sales Coordinator, you will be responsible for managing all aspects of the Meeting and Events department, ensuring the highest level of service and guest satisfaction.
Key Responsibilities
- Manage all meeting and event inquiries, whether received via email, phone, or in-person.
- Update sales and catering with accurate and relevant information, producing reports to measure progress and opportunities.
- Distribute function sheets to relevant departments in a timely manner, paying attention to content detail.
- Process daily conference billing and investigate any queries regarding charges and billing.
- Ensure all brochure requests, information, and relevant details requested by clients are sent out.
- File away all confirmations and relevant details, maintaining C&B files.
- Attend weekly revenue and operations meetings, ensuring all relevant figures are up-to-date.
- Identify new sales leads, chase, and secure them with the guidance of the Sales Manager.
- Deal with complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Take the lead in ensuring all site inspections are fulfilled professionally.
- Be familiar with sister hotels where cross-selling opportunities exist and ensure leads are forwarded on and followed up.
- Carry out the company's customer relations policy and communicate hotel services to guests.
- Maintain high standards of self-presentation at all times.
- Actively participate in any training and personal exercises designed to improve standards and performance.
- Work in accordance with Standard Operating Procedures for the department.
- Keep staff and work areas tidy, safe, and report any hazards, accidents, loss, or damage to management.
Why Work for Us
At Leonardo Boutique Hotel Huntingtower Perth, we offer a dynamic and rapidly expanding work environment. As a Sales Coordinator for Meetings and Events, you will have the opportunity to develop your skills and career in hospitality. Some of the great benefits of working for us include:
- Varied and interesting work – no day is the same.
- Flexible working hours – shift working is what we do, but not split shifts – we want you to have a work-life balance too.
- The chance to work with and around friendly people – we have a great culture with employee satisfaction at 83.3% (2016 result).
- Birthday cards every year – we celebrate everything.
- The opportunity to work for a well-respected brand where people development is at the heart of our culture.
- Lots of locations in the UK and Ireland, which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support.
- A smart uniform.
- Meals on duty.
- Monthly engagement activities – we like to have fun while working hard.
- Annual Charity Event Day – we help and support our communities.
- So many training courses that your brain may not be able to squeeze them all in.
- Employee of the month earning you a little bonus and fame for the month.
- Leo Points – earn points and claim them back on gifts that you want.
- Stay at one of our hotels for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too.
- 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days.
- Sensible benefits that could save you money – Pension Scheme, Life assurance, wellbeing support, wedding leave.
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