Service Advisor
4 days ago
About the Role
We are seeking a skilled Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for our customers.
Key Responsibilities
- Establish and manage customer relationships, providing a positive and proactive experience throughout their Marshall journey.
- Act as an advocate for the business and the customer, supporting their decision-making to achieve desirable outcomes.
- Complete all administration duties linked to the customer in an accurate and sympathetic manner.
- Proactively support customers with future requirements, working as part of a team to drive outstanding customer service and retention.
Requirements
- Previous customer service experience is essential.
- You will be passionate about the customer journey and giving a great customer experience.
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates.
- You will have strong attention to detail and be organized, managing your own customer base and workload.
- You will feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary.
- You will be tech-savvy, ideally having used CRM systems in the past.
About Marshall Motor Group
Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits, including competitive basic salary, uncapped OTE, and a pension scheme.
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