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Service Advisor
2 months ago
Job Title: Service Advisor
Job Summary:
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities:
- Establish and maintain strong relationships with customers, understanding their needs and preferences.
- Provide accurate and timely information to customers regarding their vehicle's maintenance and repair needs.
- Coordinate and manage the service process, ensuring that all work is completed to a high standard and on time.
- Work closely with the service team to ensure that all customers receive a positive and professional experience.
- Manage and maintain accurate records of customer interactions and service history.
- Identify opportunities to upsell and cross-sell services to customers, increasing revenue and customer satisfaction.
Requirements:
- Previous customer service experience, preferably in a retail or automotive environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple customers simultaneously.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Proficiency in CRM systems and other technical tools, with a willingness to learn and adapt to new systems.
What We Offer:
- A competitive salary and bonus scheme, with opportunities for career progression and professional development.
- A comprehensive benefits package, including 25 days annual leave, life assurance, and pension scheme.
- A dynamic and supportive work environment, with a focus on teamwork and customer satisfaction.
- Opportunities to work with a leading automotive group, with a reputation for excellence and customer service.
About Us:
Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we are committed to providing exceptional service and support to our clients.
