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    {"title": "Service Advisor", "description": "Job SummaryEMG Cambridge is seeking a highly skilled and experienced Service Advisor to join our dynamic team. As a Service Advisor, you will play a critical role in delivering exceptional service experiences to our customers.Key ResponsibilitiesManage tasks independently while maintaining a customer-centric...

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Service Advisor

2 months ago


Cambridge, Cambridgeshire, United Kingdom EMG Motor Group Full time
{"title": "Service Advisor", "description": "Service Advisor Job Description

EMG Cambridge is seeking a highly skilled and experienced Service Advisor to join our dynamic team. As a Service Advisor, you will play a critical role in delivering exceptional service experiences to our customers.

Key Responsibilities:
  • Manage tasks independently while maintaining a customer-centric approach to ensure all interactions and services enhance customer satisfaction.
  • Create job cards and compile detailed invoices for all works carried out, guaranteeing transparency and accuracy in billing.
  • Collaborate closely with the workshop controller, parts department, and service manager to coordinate and deliver top-quality service experiences for our customers.
  • Record vehicle information, service history, and manage service requests through the 1 Link platforms, ensuring all data is up-to-date and accurately maintained.
  • Liaise with leasing companies and retail customers to obtain approval on work, demonstrating excellent negotiation and communication skills to facilitate smooth service delivery.
  • Employ a proactive approach in identifying up-selling opportunities to benefit profitability of the department.
  • Identify potential issues or opportunities for service improvement, contributing to the continuous enhancement of our service standards.
Requirements:
  • Proven IT competency, with the ability to quickly adapt to new technologies and systems.
  • A proactive approach to problem-solving and service delivery, anticipating customer needs and exceeding expectations.
  • Strong customer service orientation, with previous experience in a service-focused role, demonstrating the ability to build and maintain positive relationships.
  • Excellent communication skills, both verbal and written, with the ability to communicate effectively across all levels of the organisation, and with external stakeholders.
  • Previous experience in a similar role, showcasing your ability to work independently, using your initiative, delivering first-class customer service, and identifying up-selling opportunities.
  • A self-motivated, positive attitude and the resilience to thrive in a fast-paced environment.

At EMG Cambridge, we take pride in our commitment to delivering exceptional service experiences to our customers. If you are a highly skilled and experienced Service Advisor looking for a new challenge, we would love to hear from you.

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