Service Advisor
2 days ago
About the Role
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities
- Establish and maintain strong relationships with customers, understanding their needs and preferences
- Provide accurate and timely information about our services and products
- Manage customer expectations and resolve any issues or concerns in a professional and courteous manner
- Work closely with our sales and service teams to ensure a smooth and efficient customer journey
- Stay up-to-date with industry developments and best practices to continuously improve our services
Requirements
- Previous customer service experience in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to work in a team and build strong relationships with colleagues and customers
- Strong problem-solving and analytical skills
- Proficiency in CRM systems and other technical tools
About Us
Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits and opportunities for career development.
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