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Service Advisor
2 months ago
About the Role
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in delivering exceptional customer service and ensuring that our customers have a positive experience with our dealership.
Key Responsibilities
- Establish and maintain strong relationships with customers, understanding their needs and preferences
- Provide accurate and timely information to customers regarding their vehicle's maintenance and repair needs
- Work closely with our technicians to ensure that vehicles are repaired and maintained to the highest standards
- Manage customer expectations and communicate effectively to ensure a positive experience
- Contribute to the achievement of sales and customer satisfaction targets
Requirements
- Previous customer service experience, preferably in a sales or service environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and organizational skills
- Ability to work as part of a team to achieve business objectives
About Us
Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about delivering exceptional customer service and providing a positive experience for our customers.
