Service Advisor

1 day ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time
About the Role

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support throughout their vehicle ownership journey.

Key Responsibilities
  • Establish and manage customer relationships, providing a positive and proactive experience
  • Support customers with their vehicle needs, including booking and scheduling appointments
  • Act as an advocate for the business and the customer, providing expert advice and guidance
  • Complete administrative tasks related to customer interactions, including accurate and timely documentation
  • Work collaboratively with the service team to drive outstanding customer service and retention
Requirements
  • Previous customer service experience, preferably in a retail or automotive environment
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Ability to work in a fast-paced environment, managing multiple priorities and deadlines
  • Proficiency in CRM systems and other technical tools
  • Passion for delivering exceptional customer service and a commitment to excellence
What We Offer

As a Service Advisor at Marshall Motor Group, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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