Luxury Hotel Night Service Expert

4 weeks ago


London, Greater London, United Kingdom The Ritz London Full time

The Ritz London: A Premier Destination for Room Service Excellence

Located in the heart of London, The Ritz hotel offers an unparalleled experience with luxurious bedrooms, Michelin-starred dining, and world-renowned Afternoon Tea. As a dynamic and enthusiastic individual, you will have the opportunity to join our esteemed team within the Room Service Department as a Night Waiter/Waitress.

Role Overview: We are seeking a highly skilled and attentive professional to provide exceptional service to our guests. As a Night Room Service Waiter/Waitress, your primary responsibilities will include preparing and delivering food and beverage orders to guest rooms. It is essential to be well-versed in our Room Service menus and capable of setting up and serving orders according to each guest's preferences.

Key Responsibilities:

  • Prepare and deliver food and beverage orders to guest rooms
  • Maintain a high level of attention to detail and customer service skills
  • Work effectively under pressure and possess strong organisational skills
  • Demonstrate a great command of the English language, both spoken and written
  • Show a polite and professional attitude to internal and external guests

Benefits Package:

  • A highly competitive salary within the luxury London hotel sector (£25,000 - £35,000 per annum)
  • An instant reward and recognition scheme
  • 28 days' annual leave (including bank holidays)
  • Learning & Development opportunities
  • Employee discount scheme for Ritz goods and external providers
  • Free laundry service for tailored uniform
  • Complimentary meals on duty
  • Social events and activities
  • Season ticket loan
  • CODE Hospitality App
  • Wellness treatments: massage, chiropody and more
  • Pension scheme
  • Employee mental health assistance helpline
  • Employee Introductory Scheme (£600)
  • Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.



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