Customer Success Advocate for Enterprise Security Solutions

1 month ago


London, Greater London, United Kingdom Vanta Inc. Full time

Vanta Inc. is a pioneering security and compliance company dedicated to securing the internet and protecting consumer data.

Job Summary

We are seeking a seasoned Customer Success Executive to join our Scale Customer Success Advisory (CSA) team in the EMEA region.

This role will involve guiding a diverse portfolio of customers through their security and compliance journeys with Vanta's specialized solutions.

The ideal candidate will have 2+ years of experience in Customer Success/ Product Support roles within a SaaS company, with a strong background in managing a large and diverse book of business at scale.

Key Responsibilities:
  • Enable customers to become self-sufficient Vanta advocates by providing expert guidance and support.
  • Utilize our CS platform, Catalyst, to track and prioritize customer health indicators across your book of business.
  • Develop a deep understanding of Vanta's platform and its applications, advising customers on how to optimize their use of our compliance offerings.
  • Proactively identify at-risk accounts, provide detailed customer insights, and collaborate with Account Managers to uncover expansion opportunities.
  • Coordinate with Support and Finance to efficiently resolve customer issues.
What You Can Expect:
  • An estimated annual salary of $120,000 - $150,000, depending on location and experience.
  • A comprehensive benefits package, including 100% covered medical, dental, and vision benefits.
  • 16 weeks of paid parental leave for all new parents.
  • A health & wellness stipend, remote workspace stipend, pension matching, and more.


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