Customer Success Advocate for Enterprise Security Solutions
1 month ago
Vanta Inc. is a pioneering security and compliance company dedicated to securing the internet and protecting consumer data.
Job SummaryWe are seeking a seasoned Customer Success Executive to join our Scale Customer Success Advisory (CSA) team in the EMEA region.
This role will involve guiding a diverse portfolio of customers through their security and compliance journeys with Vanta's specialized solutions.
The ideal candidate will have 2+ years of experience in Customer Success/ Product Support roles within a SaaS company, with a strong background in managing a large and diverse book of business at scale.
Key Responsibilities:- Enable customers to become self-sufficient Vanta advocates by providing expert guidance and support.
- Utilize our CS platform, Catalyst, to track and prioritize customer health indicators across your book of business.
- Develop a deep understanding of Vanta's platform and its applications, advising customers on how to optimize their use of our compliance offerings.
- Proactively identify at-risk accounts, provide detailed customer insights, and collaborate with Account Managers to uncover expansion opportunities.
- Coordinate with Support and Finance to efficiently resolve customer issues.
- An estimated annual salary of $120,000 - $150,000, depending on location and experience.
- A comprehensive benefits package, including 100% covered medical, dental, and vision benefits.
- 16 weeks of paid parental leave for all new parents.
- A health & wellness stipend, remote workspace stipend, pension matching, and more.
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