Senior ICT Support Specialist
5 days ago
We are seeking a highly skilled Senior ICT Support Officer to join our dynamic team at Betsi Cadwaladr University Health Board in North Wales.
Main Responsibilities:
- Analyze, investigate, and resolve complex user problems, including technical issues
- Provide training and support to users and staff on software solutions, ensuring seamless adoption and utilization
- Manage and coordinate training activities within your portfolio, ensuring effective knowledge transfer and skill development
- Collaborate with the team to ensure the efficiency and reliability of ICT systems, including disaster recovery plans and business continuity strategies
- Contribute to the development and implementation of informatics projects, supporting national ICT initiatives and driving innovation
- Offer on-site support to end-users for any ICT-related issues, providing timely and effective solutions
Requirements:
- Relevant degree-level education or equivalent work experience in a related field
- Proven experience in a large organization, with a strong understanding of complex technical systems and processes
- Expertise in software solutions support and training, with a focus on user engagement and adoption
- Experience in change management projects, with a strong understanding of organizational dynamics and stakeholder engagement
- Knowledge of clinical, management, and information processes, with a focus on IT capabilities and limitations
- Strong understanding of IT service management principles and practices, with a focus on quality and customer satisfaction
About Betsi Cadwaladr University Health Board:
Betsi Cadwaladr University Health Board is a leading health organization in Wales, providing a wide range of services to a population of approximately 700,000 individuals across North Wales. We value equality, diversity, and leadership at all levels, and are committed to creating a supportive and inclusive work environment.
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