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Senior Medical Secretary/ICT Lead

2 months ago

Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

Job Overview

We are seeking a highly skilled and enthusiastic Senior ICT Support Officer to join our dynamic team at Betsi Cadwaladr University Health Board. As a key member of our Informatics service, you will play a vital role in delivering and supporting ICT solutions that make a difference to our users.

Main Responsibilities

  • Analyse, investigate, and resolve complex user problems, discussing options for resolution with ICT colleagues and senior managers as needed.
  • Train users and support staff on software solutions, both in-classroom and desk-side settings.
  • Maintain and manage all training activities, including coordination, planning, and strategy.
  • Work with the implementation team to communicate training information to Informatics staff and wider BCU staff as appropriate.
  • Assist the ICT Systems Support Management Team in ensuring systems are run efficiently and effectively, with appropriate disaster recovery plans in place.
  • Contribute to the specification and delivery of informatics projects for local and national ICT initiatives.
  • Provide onsite floor walking support to end-users across BCU for any ICT-related issues or training requirements.

Essential Criteria

  • Educated to degree level or equivalent level of work experience and knowledge.
  • Experience working in a large and complex organisation.
  • Experience in the support and training of software solutions.
  • Participation in change management projects and process re-engineering.
  • Knowledge of clinical, management, and information processes.
  • Knowledge and appreciation of the capabilities and limitations of IT.

About Our Organisation

Betsi Cadwaladr University Health Board is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000 across North Wales. We are committed to promoting equality and diversity and are proud to welcome applicants under the 'Disability Confident Employer' scheme.