Senior ICT Support Specialist

4 weeks ago


Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

Job Summary

We are seeking a highly skilled Senior ICT Support Officer to join our dynamic team at Betsi Cadwaladr University Health Board. As a key member of our Informatics service, you will be responsible for delivering and supporting ICT solutions that make a difference to our users.

Main Duties

Your key responsibilities will include:

Analyzing and resolving complex user problems, discussing options for resolution with ICT colleagues and senior managers

Training users and support staff on software solutions, both classroom and desk-side

Maintaining and managing all training activities within your portfolio

Working with the implementation team to provide communication of training information to Informatics staff and wider BCU staff

Assisting the ICT Systems Support Management Team to ensure systems are run efficiently and effectively, with appropriate disaster recovery plans in place

Contributing to the specification and delivery support of informatics projects for local and national ICT initiatives

Providing onsite floor walking support to end users across BCU for any ICT-related issues or training requirements

Essential Criteria

Educated to degree level or equivalent level of work experience and knowledge

Experience of working in a large and complex organization

Experience in the support and training of software solutions

Participation in change management projects and process re-engineering

Knowledge of clinical, management, and information processes

Knowledge and appreciation of the capabilities and limitations of IT



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