Senior ICT Support Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Senior ICT Support Officer to join our dynamic team at Betsi Cadwaladr University Health Board. As a key member of our Informatics service, you will be responsible for delivering and supporting ICT solutions that make a difference to our users.
Main Duties
Your key responsibilities will include:
Analyzing and resolving complex user problems, discussing options for resolution with ICT colleagues and senior managers
Training users and support staff on software solutions, both classroom and desk-side
Maintaining and managing all training activities within your portfolio
Working with the implementation team to provide communication of training information to Informatics staff and wider BCU staff
Assisting the ICT Systems Support Management Team to ensure systems are run efficiently and effectively, with appropriate disaster recovery plans in place
Contributing to the specification and delivery support of informatics projects for local and national ICT initiatives
Providing onsite floor walking support to end users across BCU for any ICT-related issues or training requirements
Essential Criteria
Educated to degree level or equivalent level of work experience and knowledge
Experience of working in a large and complex organization
Experience in the support and training of software solutions
Participation in change management projects and process re-engineering
Knowledge of clinical, management, and information processes
Knowledge and appreciation of the capabilities and limitations of IT
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