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Senior ICT Support Officer

2 months ago

Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time
Job Summary

We are seeking a highly skilled and experienced Senior ICT Support Officer to join our dynamic team at Betsi Cadwaladr University Health Board. As a key member of our Informatics service, you will play a crucial role in delivering and supporting ICT solutions that make a difference to our users.

Main Responsibilities
  • Analyse, investigate, and resolve user problems, some of which are complex, and discuss options for resolution with ICT colleagues/senior managers.
  • Train users/support staff on software solutions, both classroom and desk-side.
  • Maintain/manage all training activities (coordination, planning, and strategy) within your portfolio.
  • Work with the implementation team to provide communication of training information to Informatics staff and wider BCU staff as appropriate.
  • Assist the ICT Systems Support Management Team to ensure systems within their remit are run efficiently and effectively, and that appropriate disaster recovery plans are in place.
  • Contribute to the specification and delivery support of informatics projects for local and national ICT initiatives.
  • Provide onsite floor walking support to end users across BCU for any ICT-related issues/training requirements.
Essential Criteria
  • Education to Degree level/equivalent level of work experience and knowledge.
  • Experience of working in a large and complex organisation.
  • Experience in the support and training of software solutions.
  • Participation in change management projects and process re-engineering.
  • Knowledge of Clinical, Management, and Information processes.
  • Knowledge and appreciation of the capabilities and limitations of IT.
About Us

Betsi Cadwaladr University Health Board is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000 across North Wales. We are committed to promoting equality and diversity and are proud to welcome applicants under the "Disability Confident Employer" scheme.

We offer a supportive and inclusive work environment, with engaged leadership at all levels. If you are passionate about delivering high-quality ICT solutions and supporting our users, we encourage you to apply for this exciting opportunity.