Senior ICT Support Officer
1 month ago
We are seeking a highly skilled and experienced Senior ICT Support Officer to join our dynamic team at Betsi Cadwaladr University Health Board. As a key member of our Informatics service, you will play a crucial role in delivering and supporting ICT solutions that make a difference to our users.
Main Responsibilities- Analyse, investigate, and resolve user problems, some of which are complex, and discuss options for resolution with ICT colleagues/senior managers.
- Train users/support staff on software solutions, both classroom and desk-side.
- Maintain/manage all training activities (coordination, planning, and strategy) within your portfolio.
- Work with the implementation team to provide communication of training information to Informatics staff and wider BCU staff as appropriate.
- Assist the ICT Systems Support Management Team to ensure systems within their remit are run efficiently and effectively, and that appropriate disaster recovery plans are in place.
- Contribute to the specification and delivery support of informatics projects for local and national ICT initiatives.
- Provide onsite floor walking support to end users across BCU for any ICT-related issues/training requirements.
- Education to Degree level/equivalent level of work experience and knowledge.
- Experience of working in a large and complex organisation.
- Experience in the support and training of software solutions.
- Participation in change management projects and process re-engineering.
- Knowledge of Clinical, Management, and Information processes.
- Knowledge and appreciation of the capabilities and limitations of IT.
Betsi Cadwaladr University Health Board is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000 across North Wales. We are committed to promoting equality and diversity and are proud to welcome applicants under the "Disability Confident Employer" scheme.
We offer a supportive and inclusive work environment, with engaged leadership at all levels. If you are passionate about delivering high-quality ICT solutions and supporting our users, we encourage you to apply for this exciting opportunity.
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Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full timeJob SummaryWe are seeking a highly skilled and experienced Senior ICT Support Officer to join our dynamic team at Betsi Cadwaladr University Health Board. As a key member of our Informatics service, you will play a crucial role in delivering and supporting ICT solutions that make a difference to our users.Main ResponsibilitiesAs a Senior ICT Support Officer,...
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Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full timeJob SummaryWe are seeking a highly skilled and experienced Senior ICT Support Officer to join our dynamic team at Betsi Cadwaladr University Health Board. As a key member of our Informatics service, you will play a crucial role in delivering and supporting ICT solutions that make a difference to our users.Main ResponsibilitiesAs a Senior ICT Support Officer,...
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Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full timeJob SummaryWe are seeking a highly skilled and experienced Senior ICT Support Officer to join our dynamic team at Betsi Cadwaladr University Health Board. As a key member of our Informatics service, you will be responsible for delivering and supporting ICT solutions that make a difference to our users.Main Duties of the JobYour key responsibilities will...
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Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full timeJob SummaryWe are seeking a highly skilled and experienced Senior ICT Support Officer to join our dynamic team at Betsi Cadwaladr University Health Board. As a key member of our Informatics service, you will be responsible for delivering and supporting ICT solutions that make a difference to our users.Main Duties of the JobYour key responsibilities will...
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Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full timeJob OverviewWe are seeking a highly skilled and experienced Senior ICT Support Officer to join our dynamic team. As a key member of our Informatics service, you will be responsible for delivering and supporting ICT Solutions that make a difference to our users.Main DutiesAnalyse, investigate and resolve user problems, some of which are complex, and where...
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Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full timeJob OverviewWe are seeking a highly skilled and experienced Senior ICT Support Officer to join our dynamic team. As a key member of our Informatics service, you will be responsible for delivering and supporting ICT Solutions that make a difference to our users.Main DutiesAnalyse, investigate and resolve user problems, some of which are complex, and where...
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Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full timeJob OverviewWe are seeking a highly skilled and enthusiastic Senior ICT Support Officer to join our dynamic team. As a key member of our Informatics service, you will be responsible for delivering and supporting ICT Solutions that make a difference to our users.Main DutiesAnalyse, investigate and resolve user problems, some of which are complex, and where...
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Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full timeJob OverviewWe are seeking a highly skilled and enthusiastic Senior ICT Support Officer to join our dynamic team. As a key member of our Informatics service, you will play a vital role in delivering and supporting ICT Solutions that make a difference to our users.Main DutiesAnalyse, investigate and resolve user problems, some of which are complex, and where...
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Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full timeJob OverviewWe are seeking a highly skilled and enthusiastic Senior ICT Support Officer to join our dynamic team. As a key member of our Informatics service, you will play a vital role in delivering and supporting ICT Solutions that make a difference to our users.Main DutiesAnalyse, investigate and resolve user problems, some of which are complex, and where...
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Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full timeJob SummaryWe are seeking a highly skilled and experienced Senior ICT Support Officer to join our dynamic team at Betsi Cadwaladr University Health Board. As a key member of our Informatics service, you will play a vital role in delivering and supporting ICT solutions that make a difference to our users.Main ResponsibilitiesAnalyse and resolve complex user...
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