Customer Experience Manager for Service Provider Transformation

We are seeking an experienced Customer Experience Transformation Manager to drive organisational-wide transformation and alignment of customer service capabilities and SLAs. This is a 12-month role with the potential for long-term impact.About the RoleThis key position will be responsible for driving standardisation of customer service processes, ensuring...

We are seeking a skilled Service Designer to join our global customer experience transformation programme at Match Digital. This is an exciting opportunity to craft services that leave a positive and sustainable impact on society, the environment, and education.Job OverviewThe successful candidate will be responsible for designing end-to-end services to...

Company Overview:We are a charity dedicated to improving the lives of people living with MS. Our mission is to provide exceptional support and services that empower individuals to thrive.About this Role:We are seeking an experienced Customer Journeys Transformation Lead to join our team in London. As a key member of our organization, you will play a pivotal...

About the RoleWe are seeking an experienced Transformation Programme Manager to join our team at the NHS England Transformation Unit.As a key member of our programme management team, you will play a crucial role in delivering our transformation programmes and ensuring their successful implementation.

Customer Experience Transformation OpportunityWe are seeking a highly skilled Learning and Development Manager to join our team at DS Smith. As a key member of our Customer Experience transformation journey, you will play a critical role in shaping internal and external activities for our organisation and valued customers.Your primary responsibility will be...

We are seeking an experienced Customer Experience Transformation Lead to join our team at DS Smith.About usDS Smith is a leading provider of sustainable fibre-based packaging worldwide, supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and...

At DS Smith, we are embarking on a transformative journey to enhance our customers' experience and gain their loyalty. To achieve this, we require a Customer Experience Transformation Lead who will work closely with local and global stakeholders to embed a customer insights-driven continuous improvement cycle along the entire customer journey and across...

We make sure people living with MS are at the centre of everything we do. And it's this commitment that unites us across the UK.Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.We're transforming our services and engagement to better serve the MS community. Our goal is to create a...

Customer Service Transformation LeadAt The Football Association, we are seeking a highly skilled Customer Service Transformation Lead to drive organisational-wide transformation and alignment of customer service capabilities and SLAs.The successful candidate will be responsible for:Key Responsibilities:Establishing governance of a 12-month customer service...

About DS SmithDS Smith is a leading provider of sustainable fibre-based packaging worldwide, supported by recycling and papermaking operations. We play a key role in the value chain across sectors, including e-commerce, fast-moving consumer goods, and industrials.About the RoleWe are embarking on a customer experience transformation journey, a critical...

Job Title: AI Director - Customer Experience TransformationAbout the Role: We are seeking an experienced AI Director to lead our customer experience transformation initiatives.Key Responsibilities:* Lead AI-driven customer experience and data transformation projects across industries* Develop and implement customer-centric AI models and data governance...

Customer Services Transformation LeadAt The Football Association, we are seeking a highly skilled Customer Services Transformation Lead to drive the transformation of our customer service function. This is a unique opportunity to make a significant impact on the customer experience and contribute to the success of our organization.Key...

About DS SmithDS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, and we are committed to leading the transition to the circular economy, while delivering more circular solutions for our...

Job DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...

Transforming Education TogetherCompass Education is a global provider of School Management Information Systems (MIS) that support over 3,000 schools worldwide. We are seeking an experienced professional to join our team as a Customer Accounts Executive.Job Overview:In this role, you will play a vital part in migrating schools' MIS data to Compass, improving...

Infosys Consulting - Europe is a globally renowned management consulting firm at the forefront of industry disruption and cutting-edge technology. Our company culture is inclusive and entrepreneurial, offering a unique opportunity to work with market-leading brands across sectors.We are seeking ambitious consultants to support our clients in optimizing and...

Cisco Systems, Inc. is seeking a highly skilled Customer Experience Transformation Lead to drive the successful adoption and utilization of our technologies within customer organizations.The ideal candidate will have 3 years of delivery experience and a solid understanding of software lifecycle practices.Drive adoption of software and services to achieve...

Job Description**Job Title:** Transformation Unit IDT Applications Delivery Manager**Job Summary:** We are seeking a highly skilled Applications Delivery Manager to lead the delivery of the IDT Applications Programme and BAU for Transformation Unit.**Key Responsibilities:**Provide high-quality Applications Delivery management support to the Head of...

Customer Services Transformation LeadA key role within The Football Association, the Customer Services Transformation Lead will be responsible for driving organisation-wide transformation and alignment of customer service capabilities and SLAs.Key responsibilities include:Planning and Co-ordination:Establishing governance of a 12-month customer service...

We are seeking a highly skilled Healthcare Transformation Strategist to join our Transformation Unit, located in the UK. This is an exciting opportunity to lead the Innovation hub team and drive the development of strategic plans for the new organisations.About the RoleThe post holder will be accountable for the strategic and operational development of the...