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Service Designer

1 month ago

London, Greater London, United Kingdom Match Digital Full time

We are seeking a skilled Service Designer to join our global customer experience transformation programme at Match Digital. This is an exciting opportunity to craft services that leave a positive and sustainable impact on society, the environment, and education.

Job Overview

The successful candidate will be responsible for designing end-to-end services to ensure a compelling and seamless user experience. This involves researching, conceiving, sketching, and user-testing experiences, as well as collaborating closely with counterparts across functions.

Key Responsibilities
  • Support the development of future product technologies and connected services portfolios across multiple regions
  • Conceive and design intuitive customer journeys for connected services, ensuring simplicity and a seamless user experience
  • Translate planning requirements into engineering requirements, ensuring consistency of specification between programs and brands
  • Champion user-centered design, ensuring well-designed products with features and interfaces that allow users to accomplish their tasks easily and efficiently
Requirements
  • Experience in Service Design, User Experience, and Product Design, ideally within a consultancy or large consumer organisation
  • Ability to break complex services into separate processes and user journey sections
  • Proven ability in applying insight and research into creative thinking and idea generation
  • Solid understanding of the principles of customer experience and customer journeys
  • Strong project management, organisational, written, and verbal communication skills
What We Offer
  • Chance to develop your career with a global, multicultural team working on a fascinating customer experience transformation programme
  • Flexible working environment and the ability to work from home / flexible hours