Customer Service Transformation Lead

Customer Services Transformation LeadA key role within The Football Association, the Customer Services Transformation Lead will be responsible for driving organisation-wide transformation and alignment of customer service capabilities and SLAs.Key responsibilities include:Planning and Co-ordination:Establishing governance of a 12-month customer service...

As a Customer Transformation Lead at Merkle, you will play a key role in driving change and innovation with our clients and within the Merkle business. You will be responsible for curating, offering, and converting integrated transformation offerings that we bring to our clients across the Merkle solution set.This is a strategic client growth role requiring...

We are seeking a talented Senior Supply Chain Resilience Manager to join our Transformation Unit team.">About UsOur organization is dedicated to transforming the healthcare system by creating a resilient and adaptable supply chain. We believe that a diverse and collaborative approach will enable us to deliver high-quality services for our patients and...

Company OverviewThe NHS is committed to delivering high-quality services for all, and our Transformation Unit plays a crucial role in achieving this goal. As a Senior Behavioural Science Transformation Lead, you will be part of a team that applies behavioural analysis and intervention design to address key challenges in health prevention, digital health...

Job OverviewWe are seeking an experienced Strategic Transformation Lead - Commercial Innovation to join our team in the Transformation Unit. This role will play a crucial part in driving innovation across the directorate and into wider NHS England.The successful candidate will develop and implement effective strategies for promoting innovation, working...

Company OverviewThe Crown Prosecution Service (CPS) is a top-performing organisation committed to ensuring justice is served. Our teams work tirelessly to improve the criminal justice system, and we're seeking an exceptional individual to lead our Victim Transformation Programme.Job SummaryWe're looking for a skilled Programme Transformation Lead to manage...

Service Transformation LeadWe are seeking a dynamic and experienced leader to drive positive change and lead the transformation of Adult Social Care. Reporting to the Assistant Director, this strategic role will lead the frontline teams responsible for Hospital, Community, and Front Door services.Key Responsibilities:Provide leadership to over 45 staff,...

We make sure people living with MS are at the centre of everything we do. And it's this commitment that unites us across the UK.Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.We're transforming our services and engagement to better serve the MS community. Our goal is to create a...

Unlocking Business Potential through Strategic Partnerships">We are seeking a Director of Customer Value to lead the charge in driving digital transformation for our largest, most strategic customers. This role will serve as the primary liaison between customer leadership and Adobe's C-level executives, fostering collaboration and alignment across various...

At DS Smith, we are embarking on a transformative journey to enhance our customers' experience and gain their loyalty. To achieve this, we require a Customer Experience Transformation Lead who will work closely with local and global stakeholders to embed a customer insights-driven continuous improvement cycle along the entire customer journey and across...

Job DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...

We are seeking an experienced Customer Experience Transformation Lead to join our team at DS Smith.About usDS Smith is a leading provider of sustainable fibre-based packaging worldwide, supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and...

About DS SmithDS Smith is a leading provider of sustainable fibre-based packaging worldwide, supported by recycling and papermaking operations. We play a key role in the value chain across sectors, including e-commerce, fast-moving consumer goods, and industrials.About the RoleWe are embarking on a customer experience transformation journey, a critical...

About the RoleWe are seeking a highly skilled and experienced individual to join our team as a Training Programme Director for Trauma and Orthopaedics in London.Job OverviewThe successful candidate will be responsible for leading the delivery of a wide range of functions within their specialty, aligned to the NHS England mandate. This includes ensuring that...

Cisco Systems, Inc. is seeking a highly skilled Customer Experience Transformation Lead to drive the successful adoption and utilization of our technologies within customer organizations.The ideal candidate will have 3 years of delivery experience and a solid understanding of software lifecycle practices.Drive adoption of software and services to achieve...

Job DescriptionWe are seeking highly skilled pharmacists to join our transformation team at St George's University Hospitals NHS Foundation Trust. As a key member of our team, you will play a vital role in delivering exceptional pharmaceutical services to patients.About the RoleThe Pharmacy service is renowned for its excellence and has over 200 staff...

Job Title: Transformation LeadAbout the Role:The Transformation Lead is a critical role in our organization, responsible for leading the design and implementation of automation models, optimized delivery models, and self-healing/self-servicing digital solutions. This is an ideal opportunity for someone who is motivated by an opportunity to participate in an...

Job Title: Transformation LeadAbout the Role:We are seeking a highly skilled Transformation Lead to join our team at HCLTech. As a Transformation Lead, you will be responsible for leading the design and implementation of automation models, optimizing business processes, and creating new operating models. You will also be responsible for training end-users to...

About the RoleThe MS Society is undergoing a major transformation, investing in data, technology, services and engagement to better serve the MS community.As Customer Journeys Transformation Lead, you will play a key role in this change, leading efforts to map and improve customer journeys across all touchpoints.

We are seeking a highly skilled Healthcare Transformation Strategist to join our Transformation Unit, located in the UK. This is an exciting opportunity to lead the Innovation hub team and drive the development of strategic plans for the new organisations.About the RoleThe post holder will be accountable for the strategic and operational development of the...