Application Specialist

14 hours ago


Birmingham, Birmingham, United Kingdom ACS Business Performance Ltd Full time
Job Title: Field Applications Specialist

ACS Business Performance Ltd is seeking a highly skilled Field Applications Specialist to join our team. As a key member of our delivery team, you will be responsible for the successful delivery of application projects, ensuring high levels of customer satisfaction.

Key Responsibilities:
  1. Installation and Script Development: Perform installations and develop scripts to meet customer specifications, ensuring timely and efficient project delivery.
  2. Customer Training and Support: Conduct customer training courses, compile statistics, and create presentations as required, providing exceptional customer support and ensuring customer satisfaction.
  3. Troubleshooting and Escalation: Troubleshoot any issues and escalate problems when they impact project delivery timelines, ensuring prompt resolution and minimal disruption to customers.
  4. Quality Assurance and Support: Support and perform quality assurance-related activities, ensuring high-quality project delivery and customer satisfaction.
  5. Software Upgrades and Helpdesk Support: Perform software upgrades and provide helpdesk support as required, ensuring seamless project delivery and customer satisfaction.
Requirements:
  1. Complex Installation Experience: A successful track record of complex installations, with a strong understanding of project delivery and customer satisfaction.
  2. Project Management Expertise: Project management expertise, with the ability to manage multiple projects simultaneously and ensure timely delivery.
  3. Travel and Automation Experience: A willingness to travel and automation experience, with a strong understanding of script writing and project delivery.

If you have the skills and experience required for this role, please submit your CV, including an outline of your experience as a Field Applications Specialist. It is advisable to include a covering letter outlining your experience, as this will enhance your chances of selection and improve your prospects of landing the Field Applications Specialist role you desire.


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