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Application Support Specialist

2 months ago


Birmingham, Birmingham, United Kingdom American Family Care, Inc. Full time
Job Summary

We are seeking a highly skilled Application Support Specialist to join our team at American Family Care, Inc. As an Application Support Specialist, you will be responsible for providing technical support to our clinical and physician staff regarding installed electronic systems.

Key Responsibilities
  • Provide on-going support to clinical and physician staff regarding installed electronic systems.
  • Remotely assist all healthcare practitioners via virtual private network with any user issues concerning the clinical use of any clinical system(s) they are assigned to.
  • Add all physician identification information as well as fee schedules within electronic medical records system, patient management system, and any related systems.
  • Perform full-scope analytics to include data integrity, QA/QC and trending.
  • Create ad-hoc queries and reports, analyze data in Excel, Access and Crystal Reports.
  • Maintain current knowledge of new software application releases as well as publish notes and develop reference material for the clinic staff and any healthcare practitioners.
  • Weekend on-call rotation.
Requirements
  • Associates degree or equivalent in Information Technology or related field.
  • Knowledge of Windows applications, proficiency with Word Processing, databases and spreadsheet applications.