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Application Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Sherborne Talent Solutions Full time
Job Title: Application Support Specialist

We are seeking a highly skilled Application Support Specialist to join our team at Sherborne Talent Solutions. As a key member of our Client Support team, you will provide expert application support to clients across the UK and Europe.

Key Responsibilities:
  • Offer expert support for our products, including diagnosing and resolving issues, suggesting solutions, and advising on best practices.
  • Analyze and address customer issues using your technical expertise and training provided.
  • Regularly engage with customers through support calls, manage open tickets, prioritize tasks based on customer impact, and advocate for their needs.
  • Collaborate with the Application Support Manager and cross-functional teams to support the release management cycle for customers.
  • Oversee ticket queues, ensuring proper triage and distribution among the client support team.
  • Provide guidance and training to junior team members, fostering their professional development.
  • Develop and maintain technical documentation, including support guides and process documentation.
Requirements:
  • Strong commercial experience in application support or related technical roles.
  • Fluency in English and either German or French.
  • Strong technical skills, including experience with enterprise applications, databases, and scripting languages.
  • Proficiency in Microsoft Office (or equivalent software).
About the Role:

This role offers an exciting opportunity to work in a dynamic environment, where you will have the chance to develop your technical skills while making a meaningful impact on customer satisfaction and the overall success of our support team.