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Application Specialist

2 months ago

Birmingham, Birmingham, United Kingdom ACS Performance Full time
Job Title: Field Applications Specialist

We are seeking a highly skilled Field Applications Specialist to join our team at ACS Performance. As a Field Applications Specialist, you will be responsible for delivering application projects on time, working closely with internal and external stakeholders to drive projects to completion with high customer satisfaction.

Key Responsibilities:
  • Perform installations, develop scripts to meet customer specifications, provide customer training, and compile statistics and presentations as required.
  • Perform preventative maintenance visits and repairs, ensuring accurate hours are logged daily.
  • Troubleshoot issues and escalate problems when they impact project delivery timelines.
  • Complete customer handover documentation, including customer sign-off.
  • Escalate and resolve customer complaints, supporting quality assurance activities.
  • Perform software upgrades and provide helpdesk support as required.
  • Communicate and work with the European Service Management team, the UK Management team, and other departments, manufacturers, and suppliers.
Requirements:
  • Successful track record of complex installations.
  • Life Science experience.
  • Willingness to travel.
  • Automation experience, ideally script writing.
  • Ability to recognize and solve complex problems.
  • Ability to communicate and understand the needs of both internal and external stakeholders.

If you have the skills and experience required for this role, please submit your CV, including an outline of your experience as a Field Applications Specialist. A covering letter outlining your experience will enhance your chances of selection and improve your prospects of landing this role.