Contact Centre Advisor

2 weeks ago


Derby, Derby, United Kingdom CV-Library Full time
Role Description

We are looking for a skilled and motivated Contact Centre Advisor to join our team. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Main Responsibilities
  • Handling customer service enquiries over the phone and via email.
  • Processing customer orders and managing amendments in accordance with SOP.
  • Managing urgent order requests and prioritizing tasks effectively.
  • Liaising with other departments regarding special requests and queries.
  • Prioritizing workload and ensuring timely task completion.
Essential Skills and Qualifications
  • Strong IT skills, including Microsoft Office packages (Outlook) and software applications.
  • Confident and polite telephone manner, with previous experience of dealing with high volumes of calls.
  • Excellent written and verbal communication skills.
  • High attention to detail and willingness to learn.
Working Environment

This role involves working Monday to Friday, 8:30am till 4:30pm, 9:00am till 5:00pm, and 9:30am till 5:30pm on a rota basis. You will also have access to various employee benefits, including:

  • Perks box.
  • Childcare vouchers.
  • Death in service benefit.
  • Bonus scheme.
  • Long service awards.


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