Collections Manager Leader
1 month ago
Job Description:
We are seeking an experienced Collections Manager Leader to join our team at Flint Bishop Solicitors. The successful candidate will be responsible for leading a team of collections advisors, providing guidance and support to ensure the smooth operation of the department.
The ideal candidate will have prior debt recovery experience in an energy or utilities setting, as well as previous supervisory experience in a contact centre environment or legal setting. They will also possess excellent time management skills and the ability to work to tight deadlines with their caseloads.
The Collections Manager Leader will be responsible for supervising the team, running their own senior-level caseload of debt recovery matters, contributing to business development activities for the department, and liaising directly with clients where necessary.
Key Responsibilities:
- Supervise the day-to-day work and operations of the Collections Advisors in the Debt Recovery team, specifically focusing on the non-contested clients
- Work closely with the Debt Recovery Managers and Head of Debts Services on departmental matters, ensuring a smooth process between pre & post-litigation matters
- Run own senior-level caseload of debt recovery matters
- Contribute to business development activities for the department, including working on client pitches and tenders and attending client meetings where necessary
- Ensure financial targets are met within the department, both on a personal and team level
- Ensure that all firm-wide and departmental SLAs and procedures are followed
- Assist junior fee-earner with their own caseload; offering support and guidance where needed
- Run regular file reviews of fee-earners, raise any issues arising and use this as an ongoing developmental tool
- Produce management information as required by the Debt Recovery Managers
- Liaise directly with clients where necessary and be their day-to-day contact
- Continually upskill personal knowledge of the litigation process and debt recovery, become an expert in all matters and share this with the wider team
Estimated Salary: £45,000 - £55,000 per annum depending on experience.
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